Meet the ISPE Staff: Xuandai Hoang

When did you join the ISPE staff?

I joined the ISPE staff in December 2000 after working here as a temp. At first, I was just looking for a job while in school, but then I started to enjoy it and decided to join the customer service team.

Tell us about your role at ISPE: What do you do each day?

Each day is different but my daily tasks include answering members and customers’ emails and phone calls, processing membership and event/webinar registration, and assisting other departments with their requests.

What do you love about your job?

Customer satisfaction is my number one priority. I want to make sure that our customers are happy and have positive experiences with our membership and services.

What do you like to do when you are not at work?

I love walking and gardening. I walk every day for about one hour. Right now, I am growing herbs, vegetables, and fruits in my garden. I also have two little wildflower beds for the pollinators.