InTouch
May / June 2025

Meet the ISPE Staff: Xuandai Hoang

ISPE
Meet the ISPE Staff: Xuandai Hoang

In each issue of Pharmaceutical Engineering®, we introduce a member of the ISPE staff who provides ISPE members with key information and services. Meet Xuandai Hoang, Senior Member Services Coordinator in the Membership Department.

When did you join the ISPE staff?

I joined the ISPE staff in December 2000 after working here as a temp. At first, I was just looking for a job while in school, but then I started to enjoy it and decided to join the customer service team.

Tell us about your role at ISPE: What do you do each day?

Each day is different but my daily tasks include answering members and customers’ emails and phone calls, processing membership and event/webinar registration, and assisting other departments with their requests.

What do you love about your job?

Customer satisfaction is my number one priority. I want to make sure that our customers are happy and have positive experiences with our membership and services.

What do you like to do when you are not at work?

I love walking and gardening. I walk every day for about one hour. Right now, I am growing herbs, vegetables, and fruits in my garden. I also have two little wildflower beds for the pollinators.