Frequently Asked Questions

My Account, Email, or Profile

• Where can I find my username or password?

  Go to the Member Login page and click on “Forgot Username?” or “Forgot Password?” to get started. If you don’t see the recovery email in your inbox, be sure to check your spam or junk folder. Still need help? Reach out to our friendly Member Services team at ask@ispe.org or call us at +1-813-960-2105—we’re happy to assist! 

• How do I change the email linked to my account?

  Go to the Sign In (ispe.org) and log into your account. Click on “Welcome [your first name] and select My Account. Under Profile Progress, click on Contact Information, and update your phone, email and address. You can email Member Services or call us at +1-813-960-2105 for assistance.  

• I am receiving unwanted emails

  On the bottom of the email there is the link for you to opt out or unsubscribe. You can also set up your email preferences by logging into your account – select My Account – PROFILE – scroll down to My Addresses to update your email and Data Privacy to make necessary changes to your email preferences. Or you can contact Member Services or call us at +1-813-960-2105 for assistance.  

• I am not receiving my emails

  Please verify your email address. If it is correct, please check if ISPE email goes to your spam or junk mail. If it is not in spam or junk mail please email Member Services or call us at +1-813-960-2105 for assistance.  

• How do I join an Affiliate or Chapter?

  Find your local affiliate/chapter here Affiliates and Chapters. Log into your account – Sign In (ispe.org) select My Account –PROFILE– Under Professional Information, select the appropriate affiliate/chapter.  

• How do I join a Community of Practice?

  Please log into your account – select My Account – Communities – – and select as many communities as you wish. To see how to do this, view  the help video on the Communities of Practice page.  

• How do I update my name?

  Please email Member Services or call us at +1-813-960-2105 for assistance.  

• My account is locked out. What do I do?

  If your account is locked out, you must wait 15 minutes before you can attempt to login again. Please click on "Forgot Password?" before your 5th attempt to avoid being locked out.  On your ISPE account page, under the Profile tab, scroll down to the bottom and you can change Username or Password.  

• Will ISPE contact me by text message?

  If you have opted in to receive mobile SMS (text) messages in your member profile, ISPE may send important updates related to your membership, conference and event notifications, and other relevant member communications. Official ISPE text messages will only be sent from: (301) 900-3647.

  If you no longer wish to receive SMS communications, you may opt out at any time by replying STOP to any message.

Billing, Invoice, or Shipment

• I purchased an item and have not received it

  For bound copies of Guidance Documents or other ISPE publications, please allow 2 - 3 weeks for delivery. For more information, view the Shipping and Return Policy page.  If you are not receiving your copy of Pharmaceutical Engineering® magazine in the mail, please contact us to verify your shipping address. ISPE members can always access Pharmaceutical Engineering magazine online. If additional assistance is needed, please contact us.   

• I have a question about my invoice

  Please email Member Services your inquiry. Please provide the ISPE ID, full name of purchaser, and details of invoice.   

Membership

• How do I become a Member?

  ISPE membership is individual and non-transferable regardless of who pays for the membership. You can learn about each of the membership options, select your membership category, and complete the instructions here Join or Renew ISPE Membership.  We are a not-for-profit organization thus everything must be prepaid. You can pay by credit card, check withdrawn from US bank in the US, ACH (no fee) or bank transfer (with a $55.00 transfer fee). Please contact Member Services If you would like to pay by check or bank transfer.

• I am having technical issues when trying to Join or Renew

  We’re sorry for the trouble you’re experiencing while trying to join or renew your membership.
  
  To help us resolve the issue quickly, please email Member Services with screenshots of the error, the link you’re using, and any details about the error message you’re seeing.
  
  For immediate support, feel free to call us at +1-813-960-2105—we’re here to help!
   
   

• How do I transfer my membership to another person?

  ISPE membership is individual and not transferable regardless of who pays for the membership. For more information, visit the Join or Renew page.   

• How do I cancel my membership?

  You may terminate your membership with a full refund within 30 days of purchase via written notice to Member Services. Membership purchased in conjunction with a conference or training event is only refundable upon approved cancellation of an event. Membership purchased in conjunction with a guidance document is only refundable if the purchaser agrees to pay a non-member price for the guide.  For more information, visit the Join or Renew page.   

• How do I access the Member Directory?

  The Membership Directory is a resource made available to Members only. The ISPE website search will not display information from the Membership Directory. To access Membership Directory please log into your account – select My Account – under Member-Only Resources click on Online Membership Directory. 
  Please note that you will not find members who opt out of the Membership Directory.
   
   

• How do I start a new Affiliate or Chapter?

  Please email ACRelations@ispe.org your inquiry.   

• Does ISPE offer corporate or company membership?

  ISPE membership is individual and non-transferable.  We do not offer corporate or company membership. ISPE does offer discounted group membership for companies who wish to register multiple employees and a Corporate Partners option for companies seeking a deeper partnership with ISPE. Please Contact us for more information. 
   

• I am an active member and I just lost my job. Do you offer any discount for renewal? 

  ISPE offers a one year Hardship Program for current active member who are in between jobs. The cost is $40. You get full benefits with digital access to Pharmaceutical Engineering Magazine. To enroll in this program please email  Member Services  your request or call us at +1-813-960-2105.    

• I am a member. Do I get the Pharmaceutical Engineering magazine? 

  Only Industry members get both bound and digital Pharmaceutical Engineering magazine. All other members can access digital Pharmaceutical Engineering magazine.  

• When do I expect my Pharmaceutical Engineering magazine? 

  Bound Pharmaceutical Engineering magazine is mailed to Industry members every 2 months. All ISPE members can access digital Pharmaceutical Engineering magazine. 
   

• I did not receive the past Pharmaceutical Engineering magazine. Can I get a replacement? 

  Please check your address in your Member Profile.  Check the PE magazine tab on your profile and verify the Print option is checked. If you have not received the latest issue, please contact us so we can verify your copy was sent to the address on file and you can reach out to your local mail carrier for further information.  Although ISPE doesn’t send print PE replacements, ISPE members can always access digital Pharmaceutical Engineering magazine   

• Can a member join more than one chapter?

  ISPE members can join more than one chapter or affiliate. Please send your request to Member Services or call us at +1-813-960-2105.  

• Can a member join the affiliate/chapter membership only? 

  ISPE membership includes affiliate/chapter membership. Non-Members cannot join the affiliate/chapter membership alone.  

• Where do I find an answer for my technical question? 

  Members can join and post technical questions on the appropriate discussion forum at ISPE Engage and get answers from fellow members.  

• How can I join the special Interest Group SIG?

  Please contact Member Services and we will route your request to join to the appropriate SIG Leaders.  

• Can I change my membership type? 

  Please send your inquiry to Member Services or call us at +1-813-960-2105. Member Service will review your request and make the change if appropriate.  

• Can you give me a list of member benefits? 

  You can view brief information about membership benefits here Membership Benefits. For more details, please click here ISPE Membership and scroll down to Membership Benefits A to Z.  

• Where can I find my membership certificate and membership card? 

  You can print your membership card and certificate by logging into your account – My Account - Member-Only Resources – Print Your Membership certificate and Print Your Membership Card.  

• Extended Absences from the Industry – Freezing Your Membership 

  ISPE Members are permitted to “freeze” their membership to accommodate extended absences from the industry for reasons such as medical or maternity leave. Upon freezing your account, you will not receive membership benefits. Memberships may remain frozen indefinitely until you contact an ISPE office to unfreeze it. If you attend a Society event while your membership is “frozen,” the non-member fee will apply unless you unfreeze your membership. When you reactive your membership it will be at the renewal rate. A Member may have one frozen period per year.  

• I am a member, but I am not able to view a member-only content 

  It is required that you sign in with a valid active Member account. Please verify first that your user membership status is correct on your Member Profile. If you cannot access content, please contact us with the link for further assistance.  

• Where do I find my membership dues receipt? 

  Please log into your account Sign In (ispe.org). Click on Welcome xxx and select My Account – MY ACTIVITY – Membership – PRINT INVOICE – click on PRINT to print your dues receipt.  

ISPE Conferences

• How do I register for an ISPE conference?

  Please click here ISPE Conferences for our current conferences. Scroll down and select the conference you wish to attend. Click on the REGISTER button and proceed with credit card payment. If you would like to pay by check or bank transfer, please send the request to Member Services. 

• How do I make changes to my conference registration?

  If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  

• How do I transfer my conference registration to another person or another event?

  If you are unable to attend an event you can transfer to a different event or to a different person. The transfer request must be via written notice to Member Services as soon as possible prior to the conference.   

• How do I register for a conference as part of a group?

  Not all events offer group discount. Training and Conferences don’t offer the same group discount. 

  Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount.To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services. 

  Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. 

  Group discount cannot be combined with other discounts. In general, discounts cannot be combined. 

• Where can I get my receipt/confirmation for my registration? 

  Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance. 

• How do I access my virtual conference? 

  Please click here International Society for Pharmaceutical Engineering (ispe.org) and login with your ISPE credentials. Select My Account – Live Events – select the conference you would like to access and click View Product. 

• How does ISPE support attendee safety and what should I do if I need assistance during the conference?

  ISPE is committed to providing a safe, respectful, and supportive environment for all attendees. 

  We encourage participants to be mindful of their surroundings, particularly when traveling between the hotel, conference venue, and any offsite events. Planning transportation in advance for evening activities, enjoying networking events responsibly, and keeping personal belongings secure are all important steps in ensuring a positive experience. 

  We also encourage attendees to look out for one another. If you see someone who may need assistance, please notify ISPE staff or venue security. 
  If you need assistance at any time during the conference, you can:

  Visit the Registration Desk 
  Contact ISPE staff onsite or email eventsupport@ispe.org 
  Reach out to venue security or hotel staff

  In case of an emergency, please contact local emergency services. 

• When and how can I access my Continuing Education Unit (CEU) certificate from the conference I recently attended?

  60 days after the conference concludes, CEU certificates will be available to view and print from your ISPE profile. To access the certificate, log into your ISPE profile on ISPE.org in the upper-right hand corner using your existing login credentials. Once you are logged in to your profile, scroll down and select "CEUs" from the horizontal menu bar. Once selected, the ISPE conferences you've attended will be listed including the CEU certificate by selecting "Print" next to appropriate item. CEUs are calculated as follows: 10 contact hours = 1 CEU. 

• How do I view my conference recordings?

  Please click here International Society for Pharmaceutical Engineering (ispe.org) and login with your ISPE credentials. Select My Account – On Demand – select the conference you would like to access and click View Event. 

• How do I know more about ISPE virtual events?

  Please click here ISPE Virtual Event Frequently Asked Questions to view ISPE virtual FAQs 

• How can I apply to be a speaker at an ISPE conference? 

  For details on becoming a speaker at an ISPE conference, please visit our Speaker Connect webpage. 

Webinars

• How do I register for a webinar?  

  Visit the Webinars webpage under the Conferences & Training tab on the ISPE website. Click Learn More for the webinar you're interested in and then Register Now under Learning Objectives to complete the registration form.  

• Is there a fee to attend a webinar?  

  No, all webinars are free.  

• What equipment or software do I need to join a webinar?  

  You don't need any special equipment or software. Simply follow the join link provided by ISPE Events through the GoToWebinar platform on your computer, mobile device, or by dialing in on your phone. GoToWebinar is a web-based platform and should not require you to download the application.   

• How do I join the webinar once I've registered?  

  Before and on the event day, check your email for the link and details to join coming from ISPE Events (customercare@gotowebinar.com). Click the link to join via GoToWebinar on your computer, mobile device, or dial in using the provided phone number and access code.   

• Can I join a webinar from my mobile device?  

  Yes, you can join via mobile by dialing in with the provided phone number and access code, or by downloading the GoToWebinar app and clicking the Join Webinar link from your email.   

• Can I register for a webinar using the ISPE mobile app?  

  Yes, select ISPE Webinars from the Menu tab, choose the webinar, click Learn More, and follow the registration prompts.   

• What should I do if I encounter technical issues during the webinar?  

  If you experience sound or connection issues, try reconnecting to the webinar. If problems persist, use the provided dial-in numbers included in the email you used to join the webinar.   

• Will the webinar be recorded?  

  Yes, all webinars are recorded. Registrants of the webinar receive a recording link 24 hours after the webinar, available for 30 days, regardless of attendance. ISPE members receive access to all webinars via the ISPE Webinar On Demand Library with no expiration.   

• Will there be an opportunity to ask questions during the webinar?  

  Yes, use the Questions section in the GoToWebinar control panel to submit questions. Note that time constraints may limit responses.   

• Will I receive a certificate of attendance or any other documentation?  

  Yes, a certificate is emailed 24 hours after the webinar. Attendance is required for certification. In this same email, you will also receive a link to view the recording of the webinar and a downloadable PDF handout.   

• Can I cancel my registration?  

  Yes, use the Cancel Your Registration link in your confirmation email. However, even if unable to attend, you'll receive a link to view the recording, along with the PDF handout.   

• If I register but cannot attend, can I still get a recording? 

  Yes, recordings are sent to all registered attendees 24 hours after the webinar.   

• Can I view a webinar recording if I didn’t register?  

  Only ISPE members can access webinar recordings via the ISPE Webinar On Demand Library.   

• How long do webinars stay in the On Demand Library?  

  Webinars are available for approximately 5 years on demand for ISPE members to view at their convenience.   

• Can I obtain CEU’s for attending an ISPE webinar?  

  No, ISPE does not provide Continuing Education Units (CEUs) for webinars.   

• Who can I contact for more information?  

  For more details, contact digitalengagements@ispe.org.   

Training

• How can I register for a training? 

  Please click here ISPE Training for our current training courses. Please select appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing and click on REGISTER button to register with credit card payment. If you wish to pay by check or bank transfer, please send request to Member Services.  

• Who do I contact to set up custom, onsite training?

  Please click here ISPE Onsite Training Courses for more information about our custom training and request a quote. If you have any questions, please email ISPE Training team. 

• How do I get more information about a scheduled course?

  Please click here ISPE Training for our current training courses. Please select the appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing to see daily schedule, time zone, and prices. 

• How do I access the online training portal?

  Once you are registered for an online training course you will receive access information a week prior to your event to the email on file for the account used to register you for the conference. It is important you check your spam/junk folders in case the email was sent there instead of your inbox because it may not come from ispe.org. If you determine you have not received the access information, please contact us or call us at +1-813-960-2105 as soon as possible prior to the training.  

• Where can I find the download resources as part of a training course?

  Once you are registered for a training course, a webinar and/or downloadable resource will be added to your account a week prior to your training date. Once you receive a notification about this please log into your account – select My Account – My Downloads to download the pdf resource or click on Dashboard Login to view the webinar.  

• How do I make changes to a training course I’ve already registered for? 

  If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  

• Where can I find proof of a certificate of completing a training course? 

  ISPE will provide continuing education units (ISPE CEUs) for all courses. Verification of CEUs is based on attendance as well as satisfactory completion of all evaluation materials.
  
  When you have attended an ISPE Classroom Training course, you will find your CEUs in your Member Profile by going to the My CEUs tab.
  
  When you have attended an ISPE Online Learning course, you will find your CEUs in your Member Profile by going to the My Downloads tab and following the Dashboard Login link. Please review your training history in this dashboard to access your CEUs.
   

• How do I register for a training as part of a group?

  Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount. To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services.
  Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. Group discount cannot be combined with other discounts. In general discounts cannot be combined.  

• Where can I get my receipt/confirmation for my registration? 

  Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance.  

Guidance Documents

• How do I find out more information about a Guidance Document?

  ISPE Guidance documents are sold and distributed by John Wiley and Sons and can be purchased from the Guidance Documents Portal. 

• I need assistance with a Guidance Document purchase.

  For help and support with Guidance Document purchases or access please visit our Guidance Documents Support Site. If you have questions about your ISPE membership or offerings, please reach out to the ISPE team. For any other inquiries, feel free to contact us.

• How do I request permission to reuse ISPE Guidance Document content?

  To request reuse permissions for ISPE Guidance Document content, please email Permissions@wiley.com.

Pharmaceutical Engineering^® magazine

• How do I subscribe to Pharmaceutical Engineering magazine?

  Pharmaceutical Engineering magazine is an ISPE Member Benefit. Please view your Member Profile and locate the PE Magazine tab to indicate if you would like to receive a print copy of the magazine in your mailbox. Pharmaceutical Engineering issues that are 1 year or older are open access. Visit the Pharmaceutical Engineering Issues section of the website to view all of the published articles.
   

• I am not receiving my copy of Pharmaceutical Engineering in the mail.

  Please check your address in your Member Profile.  Check the PE magazine tab on your profile and verify the Print option is checked. If you have not received the latest issue, please contact us so we can verify your copy was sent to the address on file and you can reach out to your local mail carrier for further information.  Although ISPE doesn’t send print PE replacements, ISPE members can always access digital Pharmaceutical Engineering magazine  

Advertisers, Exhibitors, & Sponsors

• How do I exhibit at an upcoming ISPE conference?

  View the Exhibits & Sponsorships page to learn more about upcoming opportunities. Please complete the contact us form on the Exhibits & Sponsorships page to connect with the ISPE Sales team.
   

• How do I advertise in Pharmaceutical Engineering magazine?

  Please visit this page to learn more about advertising in the bi-monthly print and digital editions of Pharmaceutical Engineering magazine.  

• How do I become an ISPE Sponsor?

  ISPE offers several sponsorship opportunities, from Conferences, Training, Facility of the Year Awards, and more. Please contact us for more information.  

• How do I contact a sales representative?

  Please send your inquiries to ISPE Sales team.  

Website

• The page I want to view is a 404 or says Not Found

  As links to content changes over time, it may be helpful for you to try the Site Search tool. If you have landed on a Page not found message, please copy and paste the URL Address of the web page, and contact us.   

• How do I suggest a correction on the website

  Please contact us with your recommendation and we will take your feedback into consideration
   

• I can’t find what I’m looking for on the website

  Please refer to the Site Map or use the Site Search to locate pages on the ISPE website.  Please contact Member Services for further assistance.