Frequently Asked Questions

My Account, Email, or Profile

• Where can I find my username or password
  Go to the Member Login page and find the links for Forgot Username? or Forgot Password?. If you do not receive an email, please contact us.  
• How do I change the email linked to my account
  You can update your email by accessing your Member Profile.
  
  If you have lost access to your account, or to the original email address used to register as an ISPE Member, please contact Member Services for help.  
• I am receiving unwanted emails
  Please contact us.  
• I am not receiving my emails
  Please contact us.  
• How do I join an Affiliate or Chapter
  You will need to update your Profile settings to join an Affiliate or Chapter. From your Member Profile, go to the Interest and Communities tab and select your Affiliate or Chapter.  
• How do I join a Community of Practice
  You will need to update your Profile settings to join any or all Communities of Practice. To see how to do this, view the help video on the Communities of Practice page.  

Billing, Invoice, or Shipment

• I purchased an item and have not received it
  For bound copies of Guidance Documents or other ISPE publications, please allow 2 - 3 weeks for delivery. For more information, view the Shipping and Return Policy page. 
  
  If you are not receiving your copy of Pharmaceutical Engineering^® magazine in the mail, please see the Pharmaceutical Engineering section of this page.
  
  If additional assistance is needed, please contact us.    
• I have a question about my invoice
  Please contact us.  

Membership

• How do I become a Member?
  Learn about each of the Membership options, select your membership category, and complete the instructions. Please contact us to request a change in your membership type.  
• I am having technical issues when trying to Join or Renew
  We apologize for any inconvenience your experiencing during the join or renew process. Please contact Member Services with the details of the error message you're receiving.
   
• How do I transfer my membership to another person
  ISPE membership is individual and not transferable. For more information, visit the Join or Renew page.  
• How do I cancel my membership
  You may terminate your membership with a full refund within 30 days of purchase via written notice to ask@ispe.org. Membership purchased in conjunction with a conference or training event is only refundable upon approved cancellation of an event. For more information, visit the Join or Renew page.  
• How do I access the Member Directory
  The Member Directory is a resource made available to Members only. The ISPE website search will not display information from the Member Directory 
   
• How do I start a new Affiliate or Chapter?
  Please contact us.  

ISPE Conferences

• How do I register for an ISPE conference
  If you need assistance in the method of registering, please feel free to contact us.  
• How do I make changes to my conference registration
  Please contact us.  
• How do I transfer my conference registration to another person
  Please contact us.  
• How do I register for a conference as part of a group
  To receive the group registration discount, please contact Member Services to begin your registration.  

Training

• Who do I contact to set-up custom, onsite training
  ISPE Training offers custom, onsite training to meet your needs. Use the Custom Training Quote form and provide the required information. Once the form is submitted, a member of our ISPE Training department will connect with you.
   
• How do I get more information about a scheduled course
  Please contact us.  
• How do I access the online training portal
  Please contact us.  
• Where can I find the download resources as part of a training course
  When you register for an ISPE Classroom Training course, you will receive an email approximately 7 days before the date of your course. The email will contain information on how to access your downloads.  From the date of receiving the email, you will have 30 days to access the resources. If you have not received this email, please contact us.
  
  When you register for an ISPE Online Learning course, you can access your downloads from your Member Profile by going to the My Downloads tab and following the Dashboard Login link.
  
   
• How do I make changes to a training course I've already registered for
  Please contact us.  
• Where can I find proof or a certificate of completing a training course
  ISPE will provide continuing education units (ISPE CEUs) for all courses. Verification of CEUs is based on attendance as well as satisfactory completion of all evaluation materials.
  
  When you have attended an ISPE Classroom Training course, you will find your CEUs in your Member Profile by going to the My CEUs tab.
  
  When you have attended an ISPE Online Learning course, you will find your CEUs in your Member Profile by going to the My Downloads tab and following the Dashboard Login link. Please review your training history in this dashboard to access your CEUs.
   
• How do I register for a training courses as part of a group
  To receive the group registration discount, please contact Member Services to begin your registration.
   

Guidance Documents

• What transaction options do I have for purchasing a Guidance Document?
  To obtain a Digital Only copy of a publication, select the publication from the Guidance Documents page and follow the Buy Now link that appears under the pricing.  When you purchase this format, you will be sent a download via email. 
  
  To obtain a Bound Version of a publication, you can process this order online from the ISPE Book Store. 
  
  If you are unable to purchase a guidance document online, complete the 2019 Publication Order form and submit it to Member Services.
  
  Any Guidance Document that you have purchased will be available online from through the Guidance Document Portal.
  
  For further questions or assistance, please contact us.  
• How do I find out more information about a Guidance Document
  Visit the Guidance Document page on the website to learn more about each of the guidance documents available for purchase.  If additional information is needed, please contact us.
   
• Can I purchase a digital version, or e-book, of a Guidance Document?
  When viewing the information for an individual Guidance Document, you will see an option to Buy Now for a Digital Only copy.  Nearly all ISPE Guidance Documents offer a digital copy option.
  
  In addition to receiving a downloadable copy of the publication, you can also use the Guidance Document Portal to access your library of purchased items.
  
  When you purchase a Bound Version of a Guidance Document, you will receive the publication in the mail. You will also be able to view this product in the Guidance Document Portal.  When purchasing a bound version, you will not receive a digital version of the guide.
   

Pharmaceutical Engineering^® magazine

• How do I subscribe to Pharmaceutical Engineering magazine
  Pharmaceutical Engineering magazine is an ISPE Member Benefit. Please view your Member Profile and locate the PE Magazine tab to indicate if you would like to receive a print copy of the magazine in your mailbox. Pharmaceutical Engineering issues that are 1 year or older are open access. Visit the Pharmaceutical Engineering Issues section of the website to view all of the published articles.
   
• I am not receiving my copy of Pharmaceutical Engineering in the mail
  Please check your address in your Member Profile.  Check the PE magazine tab on your profile and verify the Print option is checked. If you have not received the latest issue, please contact us.  

Advertisers, Exhibitors, & Sponsors

• How do I exhibit at an upcoming ISPE conference
  View the Exhibits & Sponsorships page to learn more about upcoming opportunities. Please complete the contact us form on the Exhibits & Sponsorships page to connect with the ISPE Sales team.
   
• How do I advertise in Pharmaceutical Engineering magazine
  Please visit this page to learn more about advertising in the bi-monthly print and digital editions of Pharmaceutical Engineering magazine.  
• How do I become an ISPE Sponsor
  ISPE offers several sponsorship opportunities, from Conferences, Training, Facility of the Year Awards, and more. Please contact us for more information.  
• How do I contact a sales representative
  Please contact us.  

Website

• The page I want to view is a 404 or says Not Found
  As links to content changes over time, it may be helpful for you to try the Site Search tool. If you have landed on a Page not found message, please copy and paste the URL Address of the web page, and contact us.  
• How do I suggest a correction on the website
  Please contact us with your recommendation and we will take your feedback into consideration.
   
• I can’t find what I’m looking for on the website
  Please refer to the Site Map or use the Site Search to locate pages on the ISPE website.  Please contact us below for further assistance.. 
   
• I am a member but I am not able to view member-only content
  It is required that you sign in with a valid active Member account.
  Please verify first that your user membership status is correct on your Member Profile.
  If you cannot access content, please contact us with the link for further assistance.