Frequently Asked Questions

My Account, Email, or Profile

• Where can I find my username or password?
  Go to the Member Login page and find the links for "Forgot Username?" or "Forgot Password?" If you do not receive an email, please check spam or junk folder and email Member Services or call us at +1-813-960-2105 for assistance. 
• How do I change the email linked to my account?
  Go to the Sign In (ispe.org) and log into your account. Click on “Welcome xxx” and select My Account. Under My Addresses, click on the Edit Address icon, scroll down to the bottom, and update your email address. Or you can email Member Services or call us at +1-813-960-2105 for assistance.  
• I am receiving unwanted emails
  On the bottom of the email there is the link for you to opt out or unsubscribe. You can also set up your email preferences by logging into your account – select My Account – MY PROFILE – scroll down to Change your email and privacy preferences and make necessary change. Or you can contact Member Services or call us at +1-813-960-2105 for assistance.  
• I am not receiving my emails
  Please verify your email address. If it is correct, please check if ISPE email goes to your spam or junk mail. If it is not in spam or junk mail please email Member Services or call us at +1-813-960-2105 for assistance.  
• How do I join an Affiliate or Chapter?
  Find your local affiliate/chapter here Affiliates and Chapters. Log into your account – select My Account – My Interests and Communities – select the appropriate affiliate/chapter.  
• How do I join a Community of Practice?
  Please log into your account – select My Account – select My Interests and Communities – scroll down to Community of Practice and select as many communities as you wish. To see how to do this, view the help video on the Communities of Practice page.  
• How do I update my name?
  Please email Member Services or call us at +1-813-960-2105 for assistance.  
• My account is locked out. What do I do?
  Please click on "Forgot Password?" before your 5th attempt to avoid being locked out. If your account is locked out, you must wait 15 minutes before you can attempt to login again.  

Billing, Invoice, or Shipment

• I purchased an item and have not received it
  For bound copies of Guidance Documents or other ISPE publications, please allow 2 - 3 weeks for delivery. For more information, view the Shipping and Return Policy page.  If you are not receiving your copy of Pharmaceutical Engineering® magazine in the mail, please contact us to verify your shipping address. ISPE members can always access Pharmaceutical Engineering magazine online. If additional assistance is needed, please contact us.    
• I have a question about my invoice
  Please email Member Services your inquiry. Please provide the ISPE ID, full name of purchaser, and details of invoice.   

Membership

• How do I become a Member?
  ISPE membership is individual and non-transferable. You can learn about each of the membership options, select your membership category, and complete the instructions here Join or Renew ISPE Membership.  We are a not-for-profit organization thus everything must be prepaid. You can pay by credit card, check withdrawn from US bank in the US, or bank transfer. If you would like to pay by check or bank transfer please complete the ISPE Membership application and email it to Member Services.   
• I am having technical issues when trying to Join or Renew
  We apologize for any inconvenience you are experiencing during the join or renew process.  Please email us at Member Services the screenshots of the errors and the link with the details of the error message you're receiving. For immediate assistance please call us at +1-813-960-2105. 
   
• How do I transfer my membership to another person?
  ISPE membership is individual and not transferable. For more information, visit the Join or Renew page.   
• How do I cancel my membership?
  You may terminate your membership with a full refund within 30 days of purchase via written notice to Member Services. Membership purchased in conjunction with a conference or training event is only refundable upon approved cancellation of an event. Membership purchased in conjunction with a guidance document is only refundable if the purchaser agrees to pay nonmember price for the guide.  For more information, visit the Join or Renew page.   
• How do I access the Member Directory?
  The Membership Directory is a resource made available to Members only. The ISPE website search will not display information from the Membership Directory. To access Membership Directory please log into your account – select My Account – under Member-Only Resources click on Online Membership Directory. 
   
• How do I start a new Affiliate or Chapter?
  Please email ACRelations@ispe.org your inquiry.   
• Does ISPE offer corporate or company membership?
  ISPE membership is individual and non-transferable.  We don’t have corporate or company membership. ISPE offers discounted group membership and Corporate Partners. Please Contact us for more information. 
   
• I am an active member and I just lost my job. Do you offer any discount for renewal?
  ISPE offers Hardship Program for current active member who is in between jobs. The cost is $40 for one year. To enroll in this program please email Member Services your request or call us at +1-813-960-2105.    
• I am a member. Do I get the Pharmaceutical Engineering magazine?
  Only Industry members get both bound and digital Pharmaceutical Engineering magazine. All other members can access digital Pharmaceutical Engineering magazine.  
• When do I expect my Pharmaceutical Engineering magazine?
  Bound Pharmaceutical Engineering magazine is mailed to Industry members every 2 months. All ISPE members can access digital Pharmaceutical Engineering magazine. 
   
• I did not receive the past Pharmaceutical Engineering magazine. Can I get a replacement?
  Please check your address in your Member Profile.  Check the PE magazine tab on your profile and verify the Print option is checked. If you have not received the latest issue, please contact us so we can verify your copy was sent to the address on file and you can reach out to your local mail carrier for further information.  Although ISPE doesn’t send print PE replacements, ISPE members can always access digital Pharmaceutical Engineering magazine   
• Can a member join more than one chapter?
  ISPE members can join more than one chapter or affiliate. Please send your request to Member Services or call us at +1-813-960-2105.  
• Can a member join the affiliate/chapter membership only?
  ISPE membership includes affiliate/chapter membership. Non-Members cannot join the affiliate/chapter membership alone.  
• Where do I find an answer for my technical question?
  Members can join and post technical questions on the appropriate discussion forum at ISPE Engage and get answers from fellow members.  
• How can I join the special Interest Group SIG?
  Please contact Member Services and we will route your request to join to the appropriate SIG Leaders.  
• Can I change my membership type?
  Please send your inquiry to Member Services or call us at +1-813-960-2105. Member Service will review your request and make the change if appropriate.  
• Can you give me a list of member benefits?
  You can view brief information about membership benefits here Membership Benefits. For more details, please click here ISPE Membership and scroll down to Membership Benefits A to Z.  
• Where can I find my membership certificate and membership card?
  You can print your membership card and certificate by logging into your account – My Account - Member-Only Resources – Print Your Membership certificate and Print Your Membership Card.  
• Extended Absences from the Industry – Freezing Your Membership
  ISPE Members are permitted to “freeze” their membership to accommodate extended absences from the industry for reasons such as medical or maternity leave. Upon freezing your account, you will not receive membership benefits. Memberships may remain frozen indefinitely until you contact an ISPE office to unfreeze it. If you attend a Society event while your membership is “frozen,” the non-member fee will apply unless you unfreeze your membership. When you reactive your membership it will be at the renewal rate. A Member may have one frozen period per year.  
• I am a member, but I am not able to view a member-only content
  It is required that you sign in with a valid active Member account. Please verify first that your user membership status is correct on your Member Profile. If you cannot access content, please contact us with the link for further assistance.  
• Where do I find my membership dues receipt? 
  Please log into your account Sign In (ispe.org). Click on Welcome xxx and select My Account – MY ACTIVITY – Membership – PRINT INVOICE – click on PRINT to print your dues receipt.  

ISPE Conferences

• How do I register for an ISPE conference?

  Please click here ISPE Conferences for our current conferences. Scroll down and select the conference you wish to attend. Click on the REGISTER button and proceed with credit card payment. If you would like to pay by check or bank transfer, please send the request to Member Services. 

   
• How do I make changes to my conference registration?
  If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  
• How do I transfer my conference registration to another person or another event?
  If you are unable to attend an event you can transfer to a different event or to a different person. The transfer request must be via written notice to Member Services as soon as possible prior to the conference.   
• How do I register for a conference as part of a group?

  Not all events offer group discount. Training and Conferences don’t offer the same group discount. 

  Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount.To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services. 

  Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. 

  Group discount cannot be combined with other discounts. In general, discounts cannot be combined. 

   
• Where can I get my receipt/confirmation for my registration?
  Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance. 
• When and how can I receive my CEU?
  60 days after the event adjourns CEU will be issued to all attendees. You can log into your account – select My Account – My CEUs and download the CEU. 
• How do I access my virtual conference?
  Please click here International Society for Pharmaceutical Engineering (ispe.org) and login with your ISPE credentials. Select My Account – Live Events – select the conference you would like to access and click View Product. 
• How do I view my conference recordings?
  Please click here International Society for Pharmaceutical Engineering (ispe.org) and login with your ISPE credentials. Select My Account – On Demand – select the conference you would like to access and click View Event. 
• How do I know more about ISPE virtual events?
  Please click here ISPE Virtual Event Frequently Asked Questions to view ISPE virtual FAQs 

Training

• How can I register for a training?
  Please click here ISPE Training for our current training courses. Please select appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing and click on REGISTER button to register with credit card payment. If you wish to pay by check or bank transfer, please send request to Member Services.  
• Who do I contact to set up custom, onsite training?
  Please click here ISPE Onsite Training Courses for more information about our custom training and request a quote. If you have any questions, please email ISPE Training team. 
• How do I get more information about a scheduled course?
  Please click here ISPE Training for our current training courses. Please select the appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing to see daily schedule, time zone, and prices. 
• How do I access the online training portal?
  Once you are registered for an online training course you will receive access information a week prior to your event to the email on file for the account used to register you for the conference. It is important you check your spam/junk folders in case the email was sent there instead of your inbox because it may not come from ispe.org. If you determine you have not received the access information, please contact us or call us at +1-813-960-2105 as soon as possible prior to the training.  
• Where can I find the download resources as part of a training course?
  Once you are registered for a training course, a webinar and/or downloadable resource will be added to your account a week prior to your training date. Once you receive a notification about this please log into your account – select My Account – My Downloads to download the pdf resource or click on Dashboard Login to view the webinar.  
• How do I make changes to a training course I’ve already registered for?
  If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  
• Where can I find proof of a certificate of completing a training course?
  ISPE will provide continuing education units (ISPE CEUs) for all courses. Verification of CEUs is based on attendance as well as satisfactory completion of all evaluation materials.
  
  When you have attended an ISPE Classroom Training course, you will find your CEUs in your Member Profile by going to the My CEUs tab.
  
  When you have attended an ISPE Online Learning course, you will find your CEUs in your Member Profile by going to the My Downloads tab and following the Dashboard Login link. Please review your training history in this dashboard to access your CEUs.
   
• How do I register for a training as part of a group?
  Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount. To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services.
  Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. Group discount cannot be combined with other discounts. In general discounts cannot be combined.  
• Where can I get my receipt/confirmation for my registration?
  Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance.  

Guidance Documents

• What transaction options do I have for purchasing a Guidance Document?
  To obtain a Digital Only copy of a publication, select the publication from the Guidance Documents page and follow the Buy Now link that appears under the pricing.  When you purchase this format, you will be sent a download via email. 
  To obtain a Bound Version of a publication, you can process this order online from the ISPE Book Store. 
  
  Please provide a street address, phone number, and email address for shipping purposes. We cannot deliver to a P.O. box. We must receive payment before an order can be shipped. Incomplete order forms will delay shipping. Member discounted orders must be shipped to the Member. No drop shipments. If you are unable to purchase a guidance document online, complete the Publication Order form and submit it to Member Services.
  Any Guidance Document that you have purchased will be available online from through the Guidance Document Portal. ISPE does not pay customs or duties for international shipping. 
  Pre-payment is required for all orders. Make checks payable to ISPE. Checks for orders in USD must be drawn on a US bank and payable in US dollars. We also accept Visa, MasterCard/Eurocard, and American Express credit cards. If your preferred method of payment is electronic funds transfer, please contact ISPE for current bank details.  
• How do I find out more information about a Guidance Document?
  Visit the Guidance Document page on the website to learn more about each of the guidance documents available for purchase.  If additional information is needed, please contact us.
   
• Can I purchase a digital version, or e-book, of a Guidance Document?
  When viewing the information for an individual Guidance Document, you will see an option to Buy Now for a Digital Only copy.  Nearly all ISPE Guidance Documents offer a digital copy option.
  
  In addition to receiving a downloadable copy of the publication, you can also use the Guidance Document Portal to access your library of purchased items.
  
  When you purchase a Bound Version of a Guidance Document, you will receive the publication in the mail. You will also be able to view this product in the Guidance Document Portal.  When purchasing a bound version, you will not receive a digital version of the guide.
   
• Does ISPE provide any discounts for guidance document purchase?
  ISPE members residing in emerging economy countries get 50% off of member price on bound or digital version. The shipping fee is calculated based on the total cost before any discount. Please complete the Publication Order form with credit card and email it to Member Services or call us and place the order over the phone +1-813-960-2105. If you wish to pay by check or bank transfer, please complete the order form and email it to Member Services. We will create an invoice and email it to you. Please note that emerging economy discount 50% is not applicable on CPIP™ Study Guide, Elsevier Publications, Techstreet Document Downloads, Online Learning - this includes live and recorded webinars, webcasts, podcasts and online courses. .  
• What is the shipping fee for my order?
  Please click here Shipping and Return Policies for shipping fee. Please note that shipping fee is calculated based on the total cost before any discount. There is no shipping fee for digital version.  
• Can I return my book or digital format?
  Any item may be exchanged within 10 days of purchase for any other item of equal value. Hard copy publications must be in their original, new condition. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of purchase. We encourage you to return any items using a traceable shipping method, as ISPE cannot be responsible for items lost in shipment. *No shipping is charged on downloadable products. No return policy on digital downloadable PDFs. Training department handles training webinars (webinars related to training courses or topics). The TR webinar is processed under ORDER module. The item code usually has the letters ‘TR’ after the word ‘WEB’  

Pharmaceutical Engineering^® magazine

• How do I subscribe to Pharmaceutical Engineering magazine?
  Pharmaceutical Engineering magazine is an ISPE Member Benefit. Please view your Member Profile and locate the PE Magazine tab to indicate if you would like to receive a print copy of the magazine in your mailbox. Pharmaceutical Engineering issues that are 1 year or older are open access. Visit the Pharmaceutical Engineering Issues section of the website to view all of the published articles.
   
• I am not receiving my copy of Pharmaceutical Engineering in the mail.
  Please check your address in your Member Profile.  Check the PE magazine tab on your profile and verify the Print option is checked. If you have not received the latest issue, please contact us so we can verify your copy was sent to the address on file and you can reach out to your local mail carrier for further information.  Although ISPE doesn’t send print PE replacements, ISPE members can always access digital Pharmaceutical Engineering magazine  

Advertisers, Exhibitors, & Sponsors

• How do I exhibit at an upcoming ISPE conference?
  View the Exhibits & Sponsorships page to learn more about upcoming opportunities. Please complete the contact us form on the Exhibits & Sponsorships page to connect with the ISPE Sales team.
   
• How do I advertise in Pharmaceutical Engineering magazine?
  Please visit this page to learn more about advertising in the bi-monthly print and digital editions of Pharmaceutical Engineering magazine.  
• How do I become an ISPE Sponsor?
  ISPE offers several sponsorship opportunities, from Conferences, Training, Facility of the Year Awards, and more. Please contact us for more information.  
• How do I contact a sales representative?
  Please send your inquiries to ISPE Sales team.  

Website

• The page I want to view is a 404 or says Not Found
  As links to content changes over time, it may be helpful for you to try the Site Search tool. If you have landed on a Page not found message, please copy and paste the URL Address of the web page, and contact us.   
• How do I suggest a correction on the website
  Please contact us with your recommendation and we will take your feedback into consideration
   
• I can’t find what I’m looking for on the website
  Please refer to the Site Map or use the Site Search to locate pages on the ISPE website.  Please contact Member Services for further assistance.