Frequently Asked Questions

How can we help?

Manage your ISPE membership, conference and training registrations, guidance document purchases, subscriptions, learn about advertising, exhibit and sponsorship opportunities, give feedback and more by accessing the help guide below that gives you answers to frequently asked questions.

My Account, Email, or Profile

Billing, Invoice, or Shipment

Membership

ISPE Conferences

Training

  • How can I register for a training?
    Please click here ISPE Training for our current training courses. Please select appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing and click on REGISTER button to register with credit card payment. If you wish to pay by check or bank transfer, please send request to Member Services.  
  • Who do I contact to set up custom, onsite training?
    Please click here ISPE Onsite Training Courses for more information about our custom training and request a quote. If you have any questions, please email ISPE Training team. 
  • How do I get more information about a scheduled course?
    Please click here ISPE Training for our current training courses. Please select the appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing to see daily schedule, time zone, and prices. 
  • How do I access the online training portal?
    Once you are registered for an online training course you will receive access information a week prior to your event to the email on file for the account used to register you for the conference. It is important you check your spam/junk folders in case the email was sent there instead of your inbox because it may not come from ispe.org. If you determine you have not received the access information, please contact us or call us at +1-813-960-2105 as soon as possible prior to the training.  
  • Where can I find the download resources as part of a training course?
    Once you are registered for a training course, a webinar and/or downloadable resource will be added to your account a week prior to your training date. Once you receive a notification about this please log into your account – select My Account – My Downloads to download the pdf resource or click on Dashboard Login to view the webinar.  
  • How do I make changes to a training course I’ve already registered for?
    If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  
  • Where can I find proof of a certificate of completing a training course?
    ISPE will provide continuing education units (ISPE CEUs) for all courses. Verification of CEUs is based on attendance as well as satisfactory completion of all evaluation materials.

    When you have attended an ISPE Classroom Training course, you will find your CEUs in your Member Profile by going to the My CEUs tab.

    When you have attended an ISPE Online Learning course, you will find your CEUs in your Member Profile by going to the My Downloads tab and following the Dashboard Login link. Please review your training history in this dashboard to access your CEUs.
     
  • How do I register for a training as part of a group?
    Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount. To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services.
    Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. Group discount cannot be combined with other discounts. In general discounts cannot be combined.  
  • Where can I get my receipt/confirmation for my registration?
    Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance.  

Guidance Documents

Pharmaceutical Engineering® magazine

Advertisers, Exhibitors, & Sponsors

Website


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