Frequently Asked Questions

How can we help?

Manage your ISPE membership, conference and training registrations, guidance document purchases, subscriptions, learn about advertising, exhibit and sponsorship opportunities, give feedback and more by accessing the help guide below that gives you answers to frequently asked questions.

My Account, Email, or Profile

Billing, Invoice, or Shipment

Membership

ISPE Conferences

Training

  • How can I register for a training?
    Please click here ISPE Training for our current training courses. Please select appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing and click on REGISTER button to register with credit card payment. If you wish to pay by check or bank transfer, please send request to Member Services.  
  • Who do I contact to set up custom, onsite training?
    Please click here ISPE Onsite Training Courses for more information about our custom training and request a quote. If you have any questions, please email ISPE Training team. 
  • How do I get more information about a scheduled course?
    Please click here ISPE Training for our current training courses. Please select the appropriate region then pick the training course you wish to attend. Please scroll down to Daily Schedule and Pricing to see daily schedule, time zone, and prices. 
  • How do I access the online training portal?
    Once you are registered for an online training course you will receive access information a week prior to your event to the email on file for the account used to register you for the conference. It is important you check your spam/junk folders in case the email was sent there instead of your inbox because it may not come from ispe.org. If you determine you have not received the access information, please contact us or call us at +1-813-960-2105 as soon as possible prior to the training.  
  • Where can I find the download resources as part of a training course?
    Once you are registered for a training course, a webinar and/or downloadable resource will be added to your account a week prior to your training date. Once you receive a notification about this please log into your account – select My Account – My Downloads to download the pdf resource or click on Dashboard Login to view the webinar.  
  • How do I make changes to a training course I’ve already registered for?
    If you would like to edit you registration, please send the request to Member Services or call us at +1-813-960-2105 to make the change as soon as possible prior to the conference.  
  • Where can I find proof of a certificate of completing a training course?
    ISPE will provide continuing education units (ISPE CEUs) for all courses. Verification of CEUs is based on attendance as well as satisfactory completion of all evaluation materials.

    When you have attended an ISPE Classroom Training course, you will find your CEUs in your Member Profile by going to the My CEUs tab.

    When you have attended an ISPE Online Learning course, you will find your CEUs in your Member Profile by going to the My Downloads tab and following the Dashboard Login link. Please review your training history in this dashboard to access your CEUs.
     
  • How do I register for a training as part of a group?
    Group discount applies to Member/Nonmember rate only. To qualify, all registrant information must be submitted at the same time. Registrations that arrive later will NOT be eligible for the group discount. To register as a group, please contact ISPE by telephone, +1-813-960-2105 or by email Member Services.
    Please note that customers need to submit a group discount form along with registration forms all at once.  Later registration is not accepted. Group discount cannot be done online. Group discount cannot be combined with other discounts. In general discounts cannot be combined.  
  • Where can I get my receipt/confirmation for my registration?
    Our system automatically emails receipt/confirmation to all attendees. Please check your spam or junk folder for those emails or you can send the request to Member Services or call us at +1-813-960-2105 for assistance.  

Guidance Documents

  • What transaction options do I have for purchasing a Guidance Document?
    To obtain a Digital Only copy of a publication, select the publication from the Guidance Documents page and follow the Buy Now link that appears under the pricing.  When you purchase this format, you will be sent a download via email. 
    To obtain a Bound Version of a publication, you can process this order online from the ISPE Book Store

    Please provide a street address, phone number, and email address for shipping purposes. We cannot deliver to a P.O. box. We must receive payment before an order can be shipped. Incomplete order forms will delay shipping. Member discounted orders must be shipped to the Member. No drop shipments. If you are unable to purchase a guidance document online, complete the Publication Order form and submit it to Member Services.
    Any Guidance Document that you have purchased will be available online from through the Guidance Document Portal. ISPE does not pay customs or duties for international shipping. 
    Pre-payment is required for all orders. Make checks payable to ISPE. Checks for orders in USD must be drawn on a US bank and payable in US dollars. We also accept Visa, MasterCard/Eurocard, and American Express credit cards. If your preferred method of payment is electronic funds transfer, please contact ISPE for current bank details.  
  • How do I find out more information about a Guidance Document?
    Visit the Guidance Document page on the website to learn more about each of the guidance documents available for purchase.  If additional information is needed, please contact us.
     
  • Can I purchase a digital version, or e-book, of a Guidance Document?
    When viewing the information for an individual Guidance Document, you will see an option to Buy Now for a Digital Only copy.  Nearly all ISPE Guidance Documents offer a digital copy option.

    In addition to receiving a downloadable copy of the publication, you can also use the Guidance Document Portal to access your library of purchased items.

    When you purchase a Bound Version of a Guidance Document, you will receive the publication in the mail. You will also be able to view this product in the Guidance Document Portal.  When purchasing a bound version, you will not receive a digital version of the guide.
     
  • Does ISPE provide any discounts for guidance document purchase?
    ISPE members residing in emerging economy countries get 50% off of member price on bound or digital version. The shipping fee is calculated based on the total cost before any discount. Please complete the Publication Order form with credit card and email it to Member Services or call us and place the order over the phone +1-813-960-2105. If you wish to pay by check or bank transfer, please complete the order form and email it to Member Services. We will create an invoice and email it to you. Please note that emerging economy discount 50% is not applicable on CPIP™ Study Guide, Elsevier Publications, Techstreet Document Downloads, Online Learning - this includes live and recorded webinars, webcasts, podcasts and online courses. .  
  • What is the shipping fee for my order?
    Please click here Shipping and Return Policies for shipping fee. Please note that shipping fee is calculated based on the total cost before any discount. There is no shipping fee for digital version.  
  • Can I return my book or digital format?
    Any item may be exchanged within 10 days of purchase for any other item of equal value. Hard copy publications must be in their original, new condition. Refunds on purchases made with a credit card will be posted to the original credit card used at the time of purchase. We encourage you to return any items using a traceable shipping method, as ISPE cannot be responsible for items lost in shipment. *No shipping is charged on downloadable products. No return policy on digital downloadable PDFs. Training department handles training webinars (webinars related to training courses or topics). The TR webinar is processed under ORDER module. The item code usually has the letters ‘TR’ after the word ‘WEB’  

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