Careers at ISPE

Do you want a career where you know you are MAKING A DIFFERENCE?

We select people with creativity, integrity, passion and the ambition to make a difference and we focus on attracting and choosing the brightest and best talent.

We’re looking for people who:

  • Have a STRONG work ethic – know how to work hard and set high goals and expectations for themselves
  • Are TEAM PLAYERS – collaborate efficiently and effectively and understand that no one can achieve greatness on their own
  • Maintain a POSITIVE ATTITUDE - even in difficult or stressful situations
  • Are LEADERS and can take charge and tackle projects, both big and small

Career Opportunities


Our Core Values

Core values are the fundamental beliefs upon which ISPE is based on. They are the guiding principles that we use to manage our business, our Members, and internal customers and should be the anchor for every facet of our organization.

accountability

ACCOUNTABILITY

We accept responsibility for our work and learn from our mistakes
We honor our commitments and will take personal responsibility to help achieve the desired results. We proactively work to overcome obstacles. We learn from our mistakes and use them as an opportunity for improvement.

collaboration

COLLABORATION

We work together to achieve our goals
We are a global team united by a common purpose as defined in the strategic plan. We encourage open communication, coordination, and team-based approaches to achieve goals.

professional excellence

PROFESSIONAL EXCELLENCE

We deliver quality work and are open to exploring and trying new things
We deliver quality work through our competence, commitment to continuous learning, and motivation to achieve the Society’s goals. We will be fearless in pursuing new approaches that help us achieve our goals. We embrace change for the opportunities it brings.

Integrity

INTEGRITY

We are honest, fair, and ethical
We conduct our business with the highest standards and professionalism. We are transparent, honest, and ethical in all our interactions with one another, our members, and others.

respect

RESPECT

We embrace diversity, provide support, and encourage one another
We recognize that diversity in thoughts, opinions, and backgrounds contributes to making us a stronger team. We approach one another with open minds and in a way that promotes positive interactions.


Benefits

We offer a generous and competitive benefits package, including medical, dental and vision coverage, holidays and other paid time off, retirement, life and disability insurance, and more.

Salary Compensation

  • Competitive Base Salary
  • Merit and Bonus System
  • Professional Development

Health Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Income Protection and Security Benefits

  • Generous 401K Match
  • Life Insurance/AD&D
  • Dependent Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Medical Flexible Spending Account (FSA)
  • Dependent Day Care Flexible Spending Account (FSA)

Work-Life Balance

  • Work from home opportunities available for some positions
  • Parental leave
  • Stress Management Program
  • Employee Assistance Program
  • Compassionate, Jury Duty and Military Family leave
  • Robust PTO plan including:
    • Closed from Christmas through New Year's Day
    • 9 Paid holidays
    • 3 Personal days
    • Carryover provision

Our vision is to be an association that serves our Members and patients by leading the scientific, technical, and regulatory advancements of the pharmaceutical and biopharmaceutical industry. Working together, we will accomplish this by initiating discussions, collaborations, education, and training on relevant issues that matter the most in the industry.

Our success is dependent on the commitment and competency of all who work at ISPE. If you don’t see an open position but are interested in a career at ISPE, please submit your resume today.

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Career Opportunities

  • Digital Marketing Manager

    IMMEDIATE SUPERVISOR: Director, Marketing and Communications
    Dotted-line Reporting: Associate Vice President (AVP), Conferences and Digital Engagements
    DEPARTMENT: Marketing and Communications

    General Summary

    The Digital Marketing Manager is responsible for the strategy, planning, executing, reporting and analysis for all of ISPE’s digital marketing campaigns across all digital channels. This position will act as the client-service manager on digital marketing projects, bringing digital marketing knowledge and skills to the marketing and communications plans.

    The Digital Marketing Manager position will be involved in developing and executing onmi-channel digital marketing campaigns including, but not limited to, paid advertising, paid search, remarketing, social media, website, organic, etc. as well as web content to engage members and nonmembers, disseminate news and information about ISPE, and increase non-dues revenue through product sales, event attendance, and training.

    This position will also be responsible for managing and improving the user experience on the ISPE website. This includes collaborating with the web content specialist to provide guidance to the design and implementation of marketing campaigns to enhance the overall online presence of the company’s website and act as a backup for execution when needed. The Digital Marketing Manager will ensure consistency throughout ISPE’s online presence, ensuring continuity of brand direction in all digital marketing efforts.

    The Digital Marketing Manager position requires a data-driven professional that leverages statistics to implement effective marketing strategies and processes for all responsibilities.

    Principal Duties and Responsibilities 

    Digital Communications:

    • Leads the development, execution, and implementation for all of the digital marketing campaigns across all of the revenue and non-revenue generating value streams
    • Creates schedules, establishes goals, and sets timelines for digital and online marketing efforts
    • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) to draw key recommendations for campaign optimization
    • Work with internal stakeholders to brainstorm new and innovative growth strategies that continue to improve on ROI and KPIs with the ultimate goal of driving revenue
    • Contributes to the development and implementation of an annual marketing plan to ensure proper utilization of digital marketing channels
    • Execute campaigns that meet or exceed registration and revenue targets for ISPE conferences, webinars, training, membership, guidance documents, etc. meeting budgeted product sales and membership targets, and support key initiatives
    • Identify trends and insights, and optimize spending and performance based on the insights
    • Monitors official ISPE online/digital communications for accurate and consistent compliance with ISPE branding guidelines.
    • Writes and edits ISPE’s online/digital content, including copy for web pages, social media messages, blogs, newsletters and bulk communication (email, text, etc.).
    • Proofreads all digital marketing communications during the approval process.

    Website:

    • Helps ensure that all online content is strategic, user-centered, targeted, engaging and furthers ISPE’s goals. The incumbent is responsible for coordinating content written by various authors and making recommendations for new content
    • Implements ISPE web and data management processes and procedures
    • Collaborate with internal stakeholders to create landing pages and optimize user experience
    • Advises content owners to determine which/how much content is appropriate and best format for content in terms of user experience, findability, and SEO.
    • Inputs and publishes content including text, images, video, audio, multimedia files, and third-party content
    • Works with the Website Content Specialist to ensure content is positioned and promoted properly via the website. Writes headings, links text, and ensures segues that make sense to users and advances SEO efforts.
    • Ensures that content posted to the web site adheres to format, file size, and filename guidelines, and that security settings are appropriately set.
    • Participates in CMS user acceptance testing.
    • Other duties as assigned.

    Requirements & Qualifications

    • Bachelor’s degree in Communications, Digital Marketing, Marketing or a related field
    • Minimum 3 years’ experience in executing digital marketing campaigns with specific knowledge in, but not limited to, LinkedIn Ads, Google Ads, Google Ad Manager, Google Analytics, Google Tag Manager, YouTube, and Facebook
    • Minimum 3 years’ experience in managing website projects, user experience and/or content
    • Minimum 2 years’ experience in creating and executing social media campaigns on LinkedIn, YouTube, Facebook, Twitter, blogs, etc.)
    • Excellent organizational, project management and problem-solving skills to juggle multiple responsibilities at once and consistently meet deadlines.
    • Demonstrated experience using marketing analytics to inform and improve campaign strategy
    • Experience leveraging social media management and analytical tools such as Hootsuite, etc.
    • Experience creating and testing new approaches for promoting products and services, including formal A/B testing
    • Exceptional writing, editing and proofreading skills
    • Strong understanding of principles of SEO, including keyword research
    • Demonstrated competency with HTML and content management software, preferably Drupal
    • Strong knowledge of best practices for web design and web usability
    • Creative, confident, and collaborative
    • Skilled at working in a team and independently
    • Pharma experience a plus
    • Ability to work in a fast paced and dynamically changing environment

    Skills & knowledge

    • Enthusiastic and fast learner with intellectual curiosity and a willingness to take initiative
    • Excellent communication skills to inform team members on process and procedures, and to problem-solve in a team environment
    • Strong collaborator with ability to work across various departments and teams to create results
    • A positive attitude – maintaining poise and professionalism in stressful situations
    • Strong attention to detail
    • A people person who is excellent at working with other people, teams, and building relationships
    • A problem solver – keen to understand customer needs and offer solutions

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Digital Programs and Products Manager

    IMMEDIATE SUPERVISOR: Associate Vice President (AVP), Conferences and Digital Engagements
    DEPARTMENT: Conferences and Digital Engagements

    General Summary

    The Manager, Digital Programs and Products position requires a true multitasking and multidisciplinary manager with a very strong blend of product management, technical, and interpersonal skills that will be charged with managing ISPE’s digital programs and proprieties.

    This position will be responsible for managing and executing ISPE’s digital programs, which are part of a growing revenue-generating business line. This position will oversee the webinar program, ISPE Expert Xchanges, and digital engagements during our hybrid conferences. Responsibilities cover end-to-end program management, including content and calendar planning as well as full logistical delivery. As a business line manager, this position will be charged with continuous growth and improvement, to include increased outreach and participation (e.g., improved lead conversion strategies), monetization of content for on-demand purchases, and identifying areas to improve and enhance the program design to meet market need. In addition, this position will be responsible for establishing and managing an external team of subject matter experts who will be used to assist in recommending speakers, providing content, reviewing proposals, etc.

    In addition to the digital programs, this position will be involved with other revenue generating products related to the overall ISPE digital strategy and experience. These products include, but are not limited to, the recently launched mobile app, website properties (ISPE.org and ISPEFoundation.org), the new Podcast series, and Best of Series. The Manager, Digital Programs and Products will have the opportunity to work cross-functionally across the Society in assisting with the day-to-day operations of these products to develop, manage and grow these products while improving the value of digital touchpoints with members and stakeholders and further expanding the Society’s thought leadership role in the pharmaceutical engineering space.

    Principal Duties and Responsibilities

    • Plan, manage, coordinate, and execute the webinar program and ISPE Expert Xchanges
    • Work with speakers to develop key content and learning objectives for digital programs to be used in marketing efforts
    • Conduct, gather and analyze market research to identify new opportunities to expand our digital programs and properties
    • Manage the reporting and establish benchmark criteria to measure the effectiveness of the digital programs and implement improvements as required
    • Manage the day-to-day operations of the ISPE mobile app and new Podcast series to assist in driving revenue through sponsorships, membership, etc.
    • Evaluate on an on-going basis the current digital programs to identify areas to expand or improve
    • Oversee and execute opportunities for digital engagements in relation to hybrid conferences and events
    • Oversee and manage content review operations for ISPE.org and ISPEFoundation.org, as well as additional digital properties as the Society grows
    • In partnership with Marcom, create, maintain, and execute a content publishing schedule across all digital programs and properties being managed
    • In partnership with the Web Content Specialist, improve the user experience across all digital engagement opportunities which includes mobile app, website, registration, etc.
    • Support strategies to expand member engagement through continued growth and improvement of content and interactive features
    • Provide expertise to guide improved digital content presentation, optimizing user experience, and use of graphics and multimedia content alongside traditional text-based content
    • Assist in content review operations for ISPE.org and ISPEFoundation.org, as well as additional digital properties as the Society grows
    • Use analytics to manage, measure, and optimize digital properties and programs to ensure they’re effective and provide an exceptional user experience for both association members and outside audiences
    • Additional responsibilities as assigned by the AVP, Conferences & Digital Engagements

    Requirements & Qualifications

    • Bachelor’s degree in marketing, communications, or technical/related field
    • Minimum 3 years’ experience in managing and growing digital products/programs
    • Minimum 2 years’ experience of digital marketing experience
    • Experience with and proven capability in overseeing development of content in a technical discipline
    • Excellent oral and written communication skills
    • Experience in a fast-paced environment with limited supervision
    • Demonstrated ability to manage complex projects requiring interdepartmental coordination and implementation
    • Basic understanding and preferably experience with principles of information architecture
    • Strong organizational skills, including the capacity to organize and synthesize complex information and multitask while maintaining attention to detail
    • CMS experience (Drupal a plus); understanding of and ability to learn new digital technologies
    • Ability to utilize web metrics and web analytics to make data driven decisions to improve established success metrics

    Skills & knowledge

    • Enthusiastic and fast learner with intellectual curiosity and a willingness to take initiative
    • Excellent communication skills to inform team members on process and procedures, and to problem-solve in a team environment
    • Strong collaborator with ability to work across various departments and teams to create results
    • A positive attitude – maintaining poise and professionalism in stressful situations
    • Strong attention to detail
    • A people person who is excellent at working with other people, teams, and building relationships
    • A problem solver – keen to understand customer needs and offer solutions

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Head of Operations, China

    IMMEDIATE SUPERVISOR: Chief Operating and Financial Officer, ISPE International
    COMPANY: ISPE Shanghai 上海埃思博益医药信息有限公司
    LOCATION: Shanghai, China

    General Summary

    Key Roles:

    • Serve as the ISPE ambassador and "public face" in China and Hong Kong.
    • Build upon ISPE’s respected reputation among professionals and regulatory bodies in the life science industry of China.
    • Cooperate with ISPE Shanghai Board of Directors, ISPE International senior management, ISPE's Asia Pacific (APAC) Affiliates, and relevant Chinese national and regional groups to achieve ISPE goals.
    • Contribute to the development of ISPE Shanghai strategy and oversee implementation of that strategy in cooperation with ISPE Shanghai Board of Directors and staff.
    • Oversee day-to-day operations of ISPE Shanghai to deliver products and services to local, regional and national members and nonmembers in the Pharmaceutical industry.

    Principal Duties and Responsibilities

    Essential Functions:

    • Ensure ISPE has the appropriate staff and effective policies and procedures to efficiently and effectively manage, day-to-day operations, data reporting, and resource management.
    • Develop and deliver China based Pharmaceutical Conference and ongoing Professional Development opportunities in the Pharmaceutical industry to members and non-members.
    • Promote and grow ISPE membership in China.
    • Oversite of ISPE Shanghai staff to ensure smooth operation of ISPE China Website, WeChat platform, and Membership database.
    • In cooperation with ISPE International staff and ISPE Shanghai Committees, identify and oversee the translation of the most appropriate Guidance Documents and other content for sale and distribution in China.
    • Form and manage appropriate volunteer groups and committees to assist in the development and delivery of products and services.
    • Network with China-based pharmaceutical companies, suppliers, regulatory authorities and other stakeholders to gauge strategic fit of ISPE's current offerings within guidance documents, professional development, events, advertising sales, and exhibit/sponsorship sales, and ascertain future needs.
    • In cooperation with ISPE International COO/CFO and staff, develop annual operating budget for ISPE Shanghai.
    • Ensure compliance with all legal and financial regulations applicable to ISPE Shanghai operations.

    Requirements & Qualifications

    Education and work experience:

    • China Resident
      • Easy access to Shanghai preferred
    • Master’s degree or higher preferred
      • Bachelor’s in engineering or Life Sciences acceptable
    • English Proficiency (B2 - C1)
    • Chinese Proficiency (HSK5 – HSK 6)
    • Strong leadership skills
    • 10+ years’ experience in the Pharmaceutical Industry
    • Established network of Pharmaceutical Industry professional connections
    • Good communication and cultural skills in both English and Chinese
    • Confidence and ability to direct teams of diverse levels of professional stature
    • Work under pressure, maintain positive attitude, attend to details
    • Good skills on excel, word, ppt and database management

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Heath Authority Outreach

    IMMEDIATE SUPERVISOR: Sr. Director Regulatory Operations
    DEPARTMENT: Regulatory Affairs
    LOCATION: Remote

    The proposed position level will be manager or director, commensurate with experience and qualifications. Please submit a cover letter and resume along with salary requirement

    General Summary

    You have a passion for influencing better healthcare outcomes. You are looking to build upon your pharmaceutical /regulatory experience in a position where you can impact industry efforts to develop, manufacture and reliably deliver quality medicines to patients.

    The International Society for Pharmaceutical Engineering (ISPE) is a not-for-profit association serving its members by leading scientific, technical, and regulatory advancement throughout the entire pharmaceutical lifecycle. ISPE provides a neutral environment where regulators and industry can exchange knowledge to achieve common goals. In this role you will be integral to building and maintaining a strong network of contacts with key regulators (primarily North America but also global) and obtaining their engagement in ISPE mainly as speakers and reviewers of ISPE draft publications. You also will drive intelligence gathering on regulators’ areas of interest, looking for synergies with ISPE’s strategic goals. You must be a persuasive communicator and have the composure and credibility to interact with government officials at all levels, exhibiting diplomacy, tact and professionalism. This is an outward facing role and, as such, will have a significant level of interactions with regulators as well as pharmaceutical industry professionals.

    Principal Duties and Responsibilities

    Essential Functions:

    • Support Sr. Director of Regulatory Operations in implementing ISPE’s Regulatory Engagement Strategy.
    • Build and maintain a strong network of contacts with key regulators and their support staff in ISPE strategic areas of focus, working with ISPE volunteers and Advisor Consultants as needed.
    • Work closely with ISPE conference and publications staff, serving as an informed resource for obtaining regulatory speakers and document reviewers.
    • Identify obstacles to regulators engaging as speakers, document reviewers, or becoming members of ISPE, which may differ from organization to organization, from agency to agency and from country to country. Work with the relevant ISPE staff teams on approaches to mitigate obstacles.
    • Working with ISPE’s regulatory volunteers, gather intelligence on regulators’ current interests/concerns/priorities using various means, disseminate relevant intelligence to ISPE staff and volunteer teams.
    • Contribute to the development of ISPE’s Regulator Database by identifying key regulators within global HAs, researching their respective expertise, and entering data as needed.
    • Track and report appropriate engagement metrics.
    • Monitor key health authorities to identify drafts released for consultation meeting criteria for ISPE comment. Work with ISPE volunteers and consultant advisors to produce comments that are organizationally sourced and of high quality.
    • Write, source, and/or review content for ISPE publications (generally in the 900 – 1200-word range) such as reports of ISPE regulatory activities, summaries of ISPE comments on regulatory documents.
    • With Senior Director of Regulatory Operations, ensure ISPE regulator engagement communications such as speaker invitations, document commenting, document review, etc. and align with authority requirements or industry best practices.
    • Act as backup staff project manager to ISPE regulatory committees and working groups.
    • Other projects, duties and responsibilities as assigned.

    Requirements & Qualifications

    Education and work experience:

    • Bachelor’s degree in a STEM, public policy, or other relevant field required.
    • One or more of the following:
      • Five or more years’ pharmaceutical manufacturing experience, preferably in regulatory, manufacturing, quality or a related area with GMP/CMC experience. Experience with both small molecule (chemical entities) and biotechnology preferred
      • At least three years’ regulatory agency experience, preferably in compliance or review.
      • Demonstrable comparable experience.
    • Experience interfacing with government regulatory agencies preferred.
    • Experience reading and analyzing legislation and regulations preferred.
    • Professional association experience a plus.

    Skills and knowledge:

    • Results oriented self-starter.
    • Must possess a solid understanding of the regulatory touchpoints in the drug development process from IND/NDA/ANDA through post-marketing and how they map to the functions of the US FDA. Knowledge of other global regulatory agencies a plus.
    • Ability to establish and maintain relationships.
    • Must have strong writing, project management and communication skills.
    • Ability to work both independently and collaboratively, remain flexible, positive, proactive, resourceful and efficient.
    • Ability to speak English fluently and write to high standards is required. Fluency in other languages is a plus.
    • Must possess multi-cultural sensitivity.
    • Prior work with volunteer organizations is helpful, but willingness to understand a volunteer-driven operation is essential.
    • Knowledge of Microsoft Office Suite products.
    • Ability to travel (less than 10%)

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Program Manager

    IMMEDIATE SUPERVISOR: Director of Events
    DEPARTMENT: Conferences & Digital Engagements (CDE)

    General Summary

    The Program Manager position requires a true multitasking and multidisciplinary manager with a very strong blend of program management, technical, and interpersonal skills that will be charged with managing ISPE’s hybrid conferences.

    The Program Manager is responsible for the development and management of our hybrid (in-person and virtual) conferences. The Program Manager works closely with the Conferences & Digital Engagements team members, internal stakeholders, volunteers, and external third parties on the entire hybrid conference experience from conception to post completion including conference design and layout, program planning, ancillary experiences, logistics, etc. The Program Manager provides leadership by overseeing the entire conference experience by engaging internal and external third-party stakeholders as needed and ensures Program Committee deliverables are met while providing support during all phases of the conference.

    Principal Duties and Responsibilities

    Essential Functions:

    • Systematically design, develop and deliver programs and experiences, both in-person and digital, in a consistent and reliable way to achieve an efficient, effective, appealing, engaging, and inspiring learning experience working with internal and external third-party stakeholders and volunteers
    • Lead conference Program Committees to design education content appropriate for conference goals, content priorities, current trends, and member needs
    • Build relationships with key volunteer leaders and subject matter experts to further the development of conference programs
    • Identify and recruit subject matter experts to serve as Program Committee members and leaders
    • Provide program development leadership and support for Program Committees, as needed, on topic selection, speaker recruitment, industry and speaker resources, and best practices
    • Lead and manage the event deliverables, timeline and work collaboratively with internal and external stakeholders to ensure completion of all conference milestones and deliverables
    • Initiate and the complete the development of the event specifications forms and lead internal conference kick-off meetings with appropriate stakeholders
    • Assist in the research, data analysis, and development of the conference business plans
    • Conduct internal event planning meetings for internal stakeholders
    • Create content copy for use in all conference marketing materials, including website content, email promotions, print pieces, etc.
    • Manage the conference proposal submission process
    • Assist the Events Coordinator with event and speaker management tasks
    • Manage all onsite and virtual program activities for both in-person and virtual attendees at each conference
    • Manage all post-conference communications to program committee, speakers, volunteers, etc.
    • Set-up post conference debriefing sessions for internal and external stakeholders and volunteers
    • Develop and manage post conference reporting summarizing the key data points and takeaways
    • Assist in the creation and continued development of internal workflows and processes to ensure efficiency and effectiveness in the day-to-day roles and responsibilities
    • Stay abreast of latest industry trends and best practices related to conference and program design
    • Develop a working knowledge of the pharmaceutical industry, its activities, and priorities
    • Fulfill other duties as assigned by the Director of Events and/or Associate Vice President of Conferences & Digital Engagements

    Requirements & Qualifications

    Education and work experience:

    • Five or more years of related experience in program and meeting management, association management, adult education, and/or related field
    • Experience with and proven capability in overseeing development of content in a technical discipline
    • Knowledge of best practices for program development and volunteer management
    • Experience in a fast-paced environment with limited supervision
    • Demonstrated ability to manage complex projects requiring interdepartmental coordination and implementation
    • Experience in creating and managing a hybrid or digital experience a plus
    • Pharmaceutical or related industry a plus
    • Bachelor’s degree required; Master’s degree preferred

    Travel:

    • Must be willing and able to travel to domestic and international events as required
    • Must possess or be eligible for a US Passport

    Skills and knowledge:

    • Experience working with high-level volunteers and VIPs
    • Must be accurate and conscientious with exceptional attention to detail
    • Enthusiastic and fast learner with intellectual curiosity and a willingness to take initiative
    • Excellent communication skills to inform team members on process and procedures, and to problem-solve in a team environment
    • Excellent program management and organization skills
    • Ability to set appropriate priorities and manage multiple tasks to meet firm deadlines
    • Strong collaborator with ability to work across various departments and teams to create results
    • A positive attitude – maintaining poise and professionalism in stressful situations
    • A people person who is excellent at working with other people, teams, and building relationships
    • A problem solver – keen to understand customer needs and offer solutions

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       

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