Careers at ISPE

Do you want a career where you know you are MAKING A DIFFERENCE?

We select people with creativity, integrity, passion and the ambition to make a difference and we focus on attracting and choosing the brightest and best talent.

We’re looking for people who:

  • Have a STRONG work ethic – know how to work hard and set high goals and expectations for themselves
  • Are TEAM PLAYERS – collaborate efficiently and effectively and understand that no one can achieve greatness on their own
  • Maintain a POSITIVE ATTITUDE - even in difficult or stressful situations
  • Are LEADERS and can take charge and tackle projects, both big and small

Career Opportunities


Our Core Values

Core values are the fundamental beliefs upon which ISPE is based on. They are the guiding principles that we use to manage our business, our Members, and internal customers and should be the anchor for every facet of our organization.

accountability

ACCOUNTABILITY

We accept responsibility for our work and learn from our mistakes
We honor our commitments and will take personal responsibility to help achieve the desired results. We proactively work to overcome obstacles. We learn from our mistakes and use them as an opportunity for improvement.

collaboration

COLLABORATION

We work together to achieve our goals
We are a global team united by a common purpose as defined in the strategic plan. We encourage open communication, coordination, and team-based approaches to achieve goals.

professional excellence

PROFESSIONAL EXCELLENCE

We deliver quality work and are open to exploring and trying new things
We deliver quality work through our competence, commitment to continuous learning, and motivation to achieve the Society’s goals. We will be fearless in pursuing new approaches that help us achieve our goals. We embrace change for the opportunities it brings.

Integrity

INTEGRITY

We are honest, fair, and ethical
We conduct our business with the highest standards and professionalism. We are transparent, honest, and ethical in all our interactions with one another, our members, and others.

respect

RESPECT

We embrace diversity, provide support, and encourage one another
We recognize that diversity in thoughts, opinions, and backgrounds contributes to making us a stronger team. We approach one another with open minds and in a way that promotes positive interactions.


Benefits

We offer a generous and competitive benefits package, including medical, dental and vision coverage, holidays and other paid time off, retirement, life and disability insurance, and more.

Salary Compensation

  • Competitive Base Salary
  • Merit and Bonus System
  • Professional Development

Health Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Income Protection and Security Benefits

  • Generous 401K Match
  • Life Insurance/AD&D
  • Dependent Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Medical Flexible Spending Account (FSA)
  • Dependent Day Care Flexible Spending Account (FSA)

Work-Life Balance

  • Work from home opportunities available for some positions
  • Parental leave
  • Stress Management Program
  • Employee Assistance Program
  • Compassionate, Jury Duty and Military Family leave
  • Robust PTO plan including:
    • Closed from Christmas through New Year's Day
    • 9 Paid holidays
    • 3 Personal days
    • Carryover provision

Our vision is to be an association that serves our Members and patients by leading the scientific, technical, and regulatory advancements of the pharmaceutical and biopharmaceutical industry. Working together, we will accomplish this by initiating discussions, collaborations, education, and training on relevant issues that matter the most in the industry.

Our success is dependent on the commitment and competency of all who work at ISPE. If you don’t see an open position but are interested in a career at ISPE, please submit your resume today.

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Career Opportunities

  • Digital Marketing Manager

    IMMEDIATE SUPERVISOR: Director, Marketing and Communications
    Dotted-line Reporting: Associate Vice President (AVP), Conferences and Digital Engagements
    DEPARTMENT: Marketing and Communications

    General Summary

    The Digital Marketing Manager is responsible for the strategy, planning, executing, reporting and analysis for all of ISPE’s digital marketing campaigns across all digital channels. This position will act as the client-service manager on digital marketing projects, bringing digital marketing knowledge and skills to the marketing and communications plans.

    The Digital Marketing Manager position will be involved in developing and executing onmi-channel digital marketing campaigns including, but not limited to, paid advertising, paid search, remarketing, social media, website, organic, etc. as well as web content to engage members and nonmembers, disseminate news and information about ISPE, and increase non-dues revenue through product sales, event attendance, and training.

    This position will also be responsible for managing and improving the user experience on the ISPE website. This includes collaborating with the web content specialist to provide guidance to the design and implementation of marketing campaigns to enhance the overall online presence of the company’s website and act as a backup for execution when needed. The Digital Marketing Manager will ensure consistency throughout ISPE’s online presence, ensuring continuity of brand direction in all digital marketing efforts.

    The Digital Marketing Manager position requires a data-driven professional that leverages statistics to implement effective marketing strategies and processes for all responsibilities.

    Principal Duties and Responsibilities 

    Digital Communications:

    • Leads the development, execution, and implementation for all of the digital marketing campaigns across all of the revenue and non-revenue generating value streams
    • Creates schedules, establishes goals, and sets timelines for digital and online marketing efforts
    • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) to draw key recommendations for campaign optimization
    • Work with internal stakeholders to brainstorm new and innovative growth strategies that continue to improve on ROI and KPIs with the ultimate goal of driving revenue
    • Contributes to the development and implementation of an annual marketing plan to ensure proper utilization of digital marketing channels
    • Execute campaigns that meet or exceed registration and revenue targets for ISPE conferences, webinars, training, membership, guidance documents, etc. meeting budgeted product sales and membership targets, and support key initiatives
    • Identify trends and insights, and optimize spending and performance based on the insights
    • Monitors official ISPE online/digital communications for accurate and consistent compliance with ISPE branding guidelines.
    • Writes and edits ISPE’s online/digital content, including copy for web pages, social media messages, blogs, newsletters and bulk communication (email, text, etc.).
    • Proofreads all digital marketing communications during the approval process.

    Web site:

    • Helps ensure that all online content is strategic, user-centered, targeted, engaging and furthers ISPE’s goals. The incumbent is responsible for coordinating content written by various authors and making recommendations for new content
    • Implements ISPE web and data management processes and procedures
    • Collaborate with internal stakeholders to create landing pages and optimize user experience
    • Advises content owners to determine which/how much content is appropriate and best format for content in terms of user experience, findability, and SEO.
    • Inputs and publishes content including text, images, video, audio, multimedia files, and third-party content
    • Works with the Website Content Specialist to ensure content is positioned and promoted properly via the website. Writes headings, links text, and ensures segues that make sense to users and advances SEO efforts.
    • Ensures that content posted to the web site adheres to format, file size, and filename guidelines, and that security settings are appropriately set.
    • Participates in CMS user acceptance testing.
    • Other duties as assigned.

    Requirements & Qualifications

    • Bachelor’s degree in Communications, Digital Marketing, Marketing or a related field
    • Minimum 3 years’ experience in executing digital marketing campaigns with specific knowledge in, but not limited to, LinkedIn Ads, Google Ads, Google Ad Manager, Google Analytics, Google Tag Manager, YouTube, and Facebook
    • Minimum 3 years’ experience in managing website projects, user experience and/or content
    • Minimum 2 years’ experience in creating and executing social media campaigns on LinkedIn, YouTube, Facebook, Twitter, blogs, etc.)
    • Excellent organizational, project management and problem-solving skills to juggle multiple responsibilities at once and consistently meet deadlines.
    • Demonstrated experience using marketing analytics to inform and improve campaign strategy
    • Experience leveraging social media management and analytical tools such as Hootsuite, etc.
    • Experience creating and testing new approaches for promoting products and services, including formal A/B testing
    • Exceptional writing, editing and proofreading skills
    • Strong understanding of principles of SEO, including keyword research
    • Demonstrated competency with HTML and content management software, preferably Drupal
    • Strong knowledge of best practices for web design and web usability
    • Creative, confident, and collaborative
    • Skilled at working in a team and independently
    • Pharma experience a plus
    • Ability to work in a fast paced and dynamically changing environment

    Additional Skills for Success

    • Enthusiastic and fast learner with intellectual curiosity and a willingness to take initiative
    • Excellent communication skills to inform team members on process and procedures, and to problem-solve in a team environment
    • Strong collaborator with ability to work across various departments and teams to create results
    • A positive attitude – maintaining poise and professionalism in stressful situations
    • Strong attention to detail
    • A people person who is excellent at working with other people, teams, and building relationships
    • A problem solver – keen to understand customer needs and offer solutions

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Program Coordinator

    IMMEDIATE SUPERVISOR: Director of Events
    DEPARTMENT: Conferences and Digital Engagements (CDE)

    General Summary

    This position is the foundational support for ISPE conferences and digital engagements by coordinating all speaker activities and assisting the Associate Vice President, Conferences and Digital Engagements, Director of Events, and the Program Managers with executing a successful event. Supporting the CDE Team includes the tactical and technology implementation of events and the strategic goals of the Conferences and Digital Engagements (CDE) department and overall organization. This position also provides support, in coordination with the other CDE staff for all conference program committees as needed. This position collaborates frequently with other internal departments including but not limited to Member Services, Sales, Marcom, etc. and involves frequent, direct communication with ISPE Members.

    The ideal candidate has excellent project management skills, the ability to learn, implement and manage new technologies, detail orientated, ability to multi-task effectively, prioritizes tasks to ensure deadlines are met, and enjoys member interactions.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Program Coordination – Oversees all aspects of speaker coordination
      • At the direction of the Director of Events and Program Managers, prepare all industry speaker invitations and confirmation letters and in coordination with the Regulatory Affairs Team, all regulatory speaker requests forms and confirmation letters
      • Communicate directly with program committees and speakers to obtain necessary deliverables (i.e., bios, presentation, travel needs, contact information, photo, etc.)
      • Create and maintain speaker deliverables tracking sheets for pre-conference and on-site coordination, speaker invitation and confirmation letters (which includes speaker agreement verbiage) bios, speaker photos, presentation abstracts, and presentations
      • Maintain speaker data and register all program committee members, leaders, and speakers for designated events
      • Work closely with our MarCom team to ensure accurate speaker elements on event website
      • Set up registration as needed and maintain session and speaker data in content management system (iMIS) to ensure accurate and timely updates to event websites
      • Attend meetings and act as liaison to program planning committee and speakers
    • Conference Materials Coordination – Manage all education-related conference materials
      • Coordinate packing, shipping, unpacking, and distribution of event materials with Program Managers
        • Prepare Moderator packets and related materials for each event
        • Prepare external drives for transport of presentations
        • Order necessary materials for event use
      • Manage presentations and related materials
        • Collect and format presentation materials and related permissions submitted by leaders and speakers for on-site use and website access for attendees
        • Liaise with Program Lead and speakers concerning all presentations edits and content quality, to meet ISPE quality standards
        • Produce and upload conference handout materials
    • Communication – Coordinate activities and communication with related stakeholders
      • Coordinate all related functions to ensure projects timelines and goals are met.
      • Escalate in a timely manner any challenges and concerns impacting the speakers and program
      • Support the goals of the CDE Team by proactively identifying, discussing, and contributing ideas for ongoing improvement to processes and procedures to drive efficiencies both internally and externally
    • Technology – Manage the day-to-day operations of the online event platform
      • Set-up, manage, review, and troubleshoot the virtual event platform
      • Collaborate with internal stakeholders to complete the build-out of an event on virtual event platform
      • Collaborate with external stakeholders to fulfill the recordings of sessions and enhance the speaker experience
      • Basic understanding of how online event platform integrates to the internal association management system

    Job Requirements  

    Education and work experience: 

    • Bachelor’s degree required, preferably in business and/or association management, meeting planning, marketing, or related field
    • Minimum three (3) years’ experience producing events and continuing professional education events
    • Minimum two (2) years’ experience in project management
    • CMP Certification preferred
    • Pharma experience a plus

    Knowledge, Skills and Abilities: 

    • Strong attention to detail in evaluating the completion of various phases of a project
    • Experience working with a cross-functional internal team including education, marketing, sales, and Logistics
    • Strong project management and administrative skills with the ability to juggle competing, shifting priorities
    • Ability to build relationships with external volunteers to drive desired end goals
    • Experience managing virtual events/production utilizing software such as (Digitell, GoToWebinar, Cvent, etc.)
    • Intermediate knowledge of Word, Excel, and PowerPoint required. Experience with iMIS is a plus
    • Able to work with internal and external teams to accomplish objectives
    • Comfortable with learning new technologies, and the ability to solve technology problems
    • Excellent oral and written communication skills
    • Ability to demonstrate professional ethics and demeanor
    • Ability to take the initiative to learn new technologies and engage team members when necessary for assistance or clarification
    • Continue to explore, test, and optimize the speaker management process and schedule to improve speaker experience and improved presentation response
    • Forward-thinking in addressing problems before they become major issues with the event, registration, set-up, technology, or any other phase of the process
    • Non-profit organization working with diverse volunteer experience a plus
    • Willingness and ability to travel to events, satellite offices and off-site meetings (10-15% travel anticipated)
    • Flexible schedule allowing for evening and weekend work as necessary to support events

    Physical Requirements:

    • Normal office environment requiring use of typical business equipment (e.g., computer, telephone, scanner and copier)

    Other Functions

    • Work amicably with others
    • Routinely work in accordance with and adhere to company policies and core values
    • Perform other relevant duties as required

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Web System Analyst

    IMMEDIATE SUPERVISOR: Senior Director of IT
    DEPARTMENT: Information Systems
     

    General Summary

    The position works with all ISPE departments to assist with system and data needs and oversees aspects of ISPE’s e-commerce and other web-based transaction systems. This position will work closely with end-users and department heads to discover needs and propose solutions. Helps resolve technical issues and coordinate the deployment of fixes or new modules to help meet company needs.  Acts as a liaison between ISPE and vendors when needed.  

    Principal Duties and Responsibilities 

    Essential Functions:

    • Manage e-commerce system and website including technical issues, new functionality development, project management, vendor coordination.
    • Management of the integration and interoperability of all e-commerce system components including content management system (CMS), on-line communities (COP), learning management system (LMS), search with association management database.
    • Manage IS assets and monitors all IS-related purchases to ensure effective, efficient use of IS resources.
    • Work with outside vendors and individual departments/employees to meet the departmental needs related to data analysis, presentation and system features.
    • Actively pursue opportunities for efficiency improvements in every department using modern systems and toolsets.
    • Recognized as the in-house expert on e-commerce system reporting and functionality and document the procedures for all reports.
    • Continually monitor staff software requirements and suggest improvements to ensure most efficient use.
    • Assist in the analysis, development and support of application development and reporting initiatives for all departments including developing procedures to gather, interpret and document reporting requirements.
    • Actively participate in project meetings with department heads to provide potential solutions where there are opportunities for improvement.
    • Analyze, communicate, and troubleshoot functional and technical software including reporting issues and problems with data integrity.
    • Based on the needs of the departments, produce training programs to help utilize resources more efficiently.
    • Provide on-site technical assistance to staff and outside software vendors for installations, upgrades & modifications.
    • Assist Application Analyst and Website Infrastructure Analyst in developing reporting tools.
    • Ensure all e-commerce documentation is current and thorough (including but not limited to software customization and patch management.
    • Routinely work in accordance with and adhere to company policies and core values.
    • Work harmoniously with others.
    • Other projects, duties, and responsibilities as assigned.

    Job Requirements  

    Education and work experience: 

    • 3-5 years of work experience with enterprise systems with a web interface.
    • Minimum of 3 years experience managing data and/or web related projects.
    • Require a bachelor’s degree in web design, computer science, information systems or related subjects.
    • SQL, CSS, Javascript, JQuery required
    • C#, .NET, iMIS Engagement Management System preferred but not required

    Skills and Knowledge: 

    • Strong analytical, problem solving skills.
    • Manages multiple tasks, prioritizes work to meet deadlines.
    • Demonstrated problem-solving skills and the ability to leverage IT to support business objectives.
    • Must be detail-oriented and able to manage multiple projects at once.
    • Proven ability to meet deadlines and work under stress.
    • Ability to work with remote, off-site applications and system administration.
    • Proficient verbal, written and interpersonal skills.

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       

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