Careers at ISPE

Do you want a career where you know you are MAKING A DIFFERENCE?

We select people with creativity, integrity, passion and the ambition to make a difference and we focus on attracting and choosing the brightest and best talent.

We’re looking for people who:

  • Have a STRONG work ethic – know how to work hard and set high goals and expectations for themselves
  • Are TEAM PLAYERS – collaborate efficiently and effectively and understand that no one can achieve greatness on their own
  • Maintain a POSITIVE ATTITUDE - even in difficult or stressful situations
  • Are LEADERS and can take charge and tackle projects, both big and small

Career Opportunities


Our Core Values

Core values are the fundamental beliefs upon which ISPE is based on. They are the guiding principles that we use to manage our business, our Members, and internal customers and should be the anchor for every facet of our organization.

accountability

ACCOUNTABILITY

We accept responsibility for our work and learn from our mistakes
We honor our commitments and will take personal responsibility to help achieve the desired results. We proactively work to overcome obstacles. We learn from our mistakes and use them as an opportunity for improvement.

collaboration

COLLABORATION

We work together to achieve our goals
We are a global team united by a common purpose as defined in the strategic plan. We encourage open communication, coordination, and team-based approaches to achieve goals.

professional excellence

PROFESSIONAL EXCELLENCE

We deliver quality work and are open to exploring and trying new things
We deliver quality work through our competence, commitment to continuous learning, and motivation to achieve the Society’s goals. We will be fearless in pursuing new approaches that help us achieve our goals. We embrace change for the opportunities it brings.

Integrity

INTEGRITY

We are honest, fair, and ethical
We conduct our business with the highest standards and professionalism. We are transparent, honest, and ethical in all our interactions with one another, our members, and others.

respect

RESPECT

We embrace diversity, provide support, and encourage one another
We recognize that diversity in thoughts, opinions, and backgrounds contributes to making us a stronger team. We approach one another with open minds and in a way that promotes positive interactions.


Benefits

We offer a generous and competitive benefits package, including medical, dental and vision coverage, holidays and other paid time off, retirement, life and disability insurance, and more.

Salary Compensation

  • Competitive Base Salary
  • Merit and Bonus System
  • Professional Development

Health Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Income Protection and Security Benefits

  • Generous 401K Match
  • Life Insurance/AD&D
  • Dependent Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Medical Flexible Spending Account (FSA)
  • Dependent Day Care Flexible Spending Account (FSA)

Work-Life Balance

  • Work from home opportunities available for some positions
  • Parental leave
  • Stress Management Program
  • Employee Assistance Program
  • Compassionate, Jury Duty and Military Family leave
  • Robust PTO plan including:
    • Closed from Christmas through New Year's Day
    • 9 Paid holidays
    • 3 Personal days
    • Carryover provision

Our vision is to be an association that serves our Members and patients by leading the scientific, technical, and regulatory advancements of the pharmaceutical and biopharmaceutical industry. Working together, we will accomplish this by initiating discussions, collaborations, education, and training on relevant issues that matter the most in the industry.

Our success is dependent on the commitment and competency of all who work at ISPE. If you don’t see an open position but are interested in a career at ISPE, please submit your resume today.

Back to Top


Career Opportunities

  • Continuing Education Coordinator

    IMMEDIATE SUPERVISOR: Continuing Education Senior Director
    DEPARTMENT: Program Development
     

    General Summary

    This position provides substantive administrative and program coordinator support for ISPE Continuing Education conferences by coordinating all conference speaker activities and assisting the Sr. Director, Professional Development and the Continuing Education Program Managers. This includes the tactical and technology implementation of education conferences and supporting the related goals in the Business Plan. It also provides support, in coordination with the other Continuing Education staff for all conference program committees as needed. This position collaborates frequently with other staff members and involves frequent, direct communication with Members.

    The ideal candidate has excellent administrative support skills, the ability to learn, implement and manage new technologies, willingness to manage multiple tasks and adhere to guidelines and enjoys member interactions.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Program Coordination – Oversees all aspects of conference speaker coordination
    • At the direction of the Sr. Director and conference staff leads, prepare all industry speaker invitations and confirmation letters and all regulatory speaker requests forms and confirmation letters.
    • Communicate directly with speakers and conference leaders to obtain necessary deliverables (i.e., bios, presentation, travel needs, contact information and photo)
    • Create and maintain electronic files and records including speaker deliverables tracking sheets for pre-conference and on-site coordination, speaker invitation and confirmation letters (which includes speaker agreement verbiage) bios, speaker photos, presentation abstracts, and presentations.
    • Maintain speaker data and register all program committee members, leaders, and speakers for designated events.
    • Set up registration as needed and maintain session and speaker data in iMIS AMS to ensure accurate and timely updates to conference websites.
    • Attend meetings and act as liaison to presenters and program planning committee.
    • Conference Materials Coordination – Manage all education-related conference materials
    • Create speaker deliverables tracking sheets for ongoing speaker coordination and on-site registration and presentation processing.
    • Coordinate packing, unpacking, shipping, and distribution of Continuing Education materials with Program Leads
    • Prepare Moderator Packets and related materials for each conference.
    • Prepare external drives for transport of conference presentations.
    • Order necessary materials for conference use.
    • Manage presentations and related materials.
    • Collect and format presentation materials and related permissions submitted by leaders and speakers for on-site use and website access for attendees.
    • Edit presentations to meet ISPE quality standards and confirm with
    • Program Lead when there are questions regarding content quality.
    • Produce and upload conference handout materials.
    • Communication – Coordinate activities and communication with related constituents
    • Coordinate all related functions to ensure projects timelines and goals are met.
    • While working with volunteers, discern and bring any situations that appear to be problematic to the attention of the Continuing Education staff team.
    • Work with the Member Services department on speaker registration coordination
    • Support ISPE’s overall Continuing Education goals by proactively identifying, discussing, and contributing to areas for on-going improvement of Continuing Education programs and processes in service to Members and the field.
    • Technology – Manage the day-to-day operations of the online event platform
    • Set-up, manage, review, and troubleshoot the virtual conference platform.
    • Collaborate with internal stakeholders to complete build out of event on virtual conference platform.
    • Basic understanding of how online event platform integrates to the internal association management system.

    Job Requirements  

    Education and work experience:

    • Bachelor’s degree required, preferable in business and/or association management, meeting planning, marketing or related field.
    • CMP Certification preferred
    • Minimum 3 years’ experience producing conferences and continuing professional education events.

    Knowledge, Skills and Abilities:

    • Strong attention to detail in evaluating the completion of various phases of a project.
    • Experience working with a cross-functional team including education, marketing, sales and logistics
    • Non-profit organization working with diverse volunteer’s experience a plus.
    • Experience managing virtual events/production utilizing software such as (Digitell, GoToWebinar, Cvent, and others)
    • Word, Excel, and PowerPoint required. Experience with iMis and Google drive is a plus.
    • Able to work with internal and external teams to accomplish objectives.
    • Attention to detail.
    • Comfortable with learning new technologies, and the ability to solve technology problems.
    • Excellent oral and written communication skills.
    • Computer expertise with Microsoft Office, database, and meeting and speaker/abstract management software systems such as IMIS, Cadmium, Aptify, etc.
    • Always demonstrate professional ethics and demeanor.
    • Strong project management and administrative skills with the ability to juggle competing, shifting priorities.
    • Ability to take the initiative to learn new technologies and engage team members when necessary for assistance or clarification.
    • Be forward-thinking and attention to detail which would result in addressing problems before they become major issues with the event, registration, set-up, technology, or any other phase of the process.
    • Willingness and ability to travel to educational conferences, satellite offices and off-site meetings (10-15% travel anticipated).
    • Flexible schedule allowing for evening and weekend work as necessary to support events.
    • Ability to drive and travel locally to meetings.

    Physical Requirements:

    • Normal office environment requiring use of typical business equipment (e.g., computer, telephone, scanner and copier).

    Other Functions:

    • Work amicably with others.
    • Routinely work in accordance with and adhere to company policies and core values.
    • Perform other relevant duties as required.

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Director, Information Technology

    IMMEDIATE SUPERVISOR: Chief Operating Officer
    DEPARTMENT: Information Systems

    General Summary

    The International Society for Pharmaceutical Engineering is the world’s largest not-for-profit association serving its Members by leading scientific, technical and regulatory advancement throughout the entire pharmaceutical life cycle.

    ISPE delivers technical and operational solutions to support our Members across the global pharmaceutical and biopharmaceutical industry in the manufacture of quality medicines for patients. We are committed to the advancement of the educational and technical efficiency of its members through forums for the exchange of ideas and practical experience.

    ISPE is seeking a Director, Information Technology, who will be the information systems and technology authority for the organization. This role is responsible for the overall strategy, planning, organization and execution of all IT functions, operations, and staff. The Director will focus on the effective selection, implementation and use of technology to achieve strategic and operational objectives across the organization. This position reports to the ISPE COO/CFO and has accountability to all ISPE departments, the ISPE Foundation, the Board of Directors, and key committees.

    This position requires a forward thinker and is responsible for positioning the Association for success from a system and network perspective. It works closely with ISPE Leadership Team and the Project Management Office to ensure that the best possible IT systems and processes are in place and that new initiative are regularly considered. There are many special projects where this position will either serve as the project owner or manager or have input.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Oversee all technology operations and evaluate them according to established goals
    • Manage, support and maintain existing applications
    • Direct and manage the purchase or development of new technical solutions
    • Manage company help desk and serve as tier 3 support for computer and network issues
    • Manage Office 365 environment including Sharepoint and Teams
    • Oversee and managing association management system (iMIS)
    • Plan, test and implement customizations to association management system (iMIS)
    • Manage IT inventory, asset management and software licensing
    • Oversee, manage, and test data backup and disaster recovery functions and procedures
    • Manage line of business applications that provide key functions for ISPE departments
    • Manage data, data access and reporting with an eye on data privacy including GDPR
    • Manage relationships with key vendors
    • Manage virtual and physical server environment
    • Monitor network and remediate systems issues
    • Ensure computer and network security
    • Lead team of IT Staff and communicate within team and across departments as needed
    • Work effectively with departments to provide timely information and resources needed to make decisions
    • Research new methods and remain current with IT trends and best practices
    • Direct and prioritize IT department projects
    • Devise and establish IT policies, budgets and systems to support the implementation of strategies set by senior leaders
    • Analyze business requirements of all departments to determine their technology needs
    • Create solutions to eliminate internal inefficiencies, offer new products or services or integrate with a third party
    • Evaluate operational and budget impact of changes to business processes
    • Ensure compliance with business rules and regulations (e.g., PCI, GDPR)
    • Implement updated data and network security measures as needed
    • Create and manage to departmental budget
    • Work to increase user satisfaction

    Job Requirements  

    Education and work experience:

    • Bachelors degree in Information Systems or Business Administration
    • 5 years working with Microsoft Operating Systems (Server 2012, Windows 10)
    • 5 years working with Active Directory
    • 5 years experience managing other IT professionals.
    • 5 years experience using SQL.
    • 3 years working with Microsoft Office 365
    • 3 years of work experience with IS systems in a VM Ware environment.
    • 2 years working with public cloud infrastructure (e.g. Microsoft Azure, AWS)

    Knowledge, Skills and Abilities:

    • Sound understanding of computer systems, networks, public cloud infrastructure, security, telecommunications, databases and storage systems
    • Strong interpersonal, communication and leadership skills
    • Experience in IT project management and analysis/redesign of business processes required.
    • Solid IT management experience in oversight of both infrastructure and applications.
    • Experience with off-site applications and system administration required.
    • Demonstrated problem-solving and decision making skills and the ability to leverage IT to support business objectives.
    • Must be detail oriented and able to manage multiple projects at once.
    • Ability to manage and prioritize tasks and projects
    • Solid working knowledge of all relevant coding languages and security protocols
    • Excellent analytical and problem-solving skills
    • Proven ability to meet deadlines and work under stress.
    • Ability to motivate and work amicably with others

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Director of Development and Foundation Operations

    IMMEDIATE SUPERVISOR: Chief Operating Officer
    DEPARTMENT: ISPE Foundation
    LOCATION: DC Metro Area / Florida / Remote

    General Summary

    Working under the supervision of the ISPE CEO & the COO, and the guidance of the ISPE Foundation Board, the Director of Development and Foundation Operations will primarily be responsible for driving the development and achievement of the Foundation’s fundraising mission, vision and objectives. The Director will have oversight of existing Foundation programs and the implementation of future programs. The position is a key member of the Foundation's staff and will work with the CEO & the COO to successfully manage and coordinate operations with ISPE staff and volunteers with the goal of implementing initiatives that will result in the achievement of the Foundation’s mission and vision. This role is also responsible for Special Projects in support of ISPE Operations.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Responsible for Fundraising operations and volunteer coordination of the same to achieve or exceed annual fundraising goals set by the Foundation
    • Manage all aspects of Foundation programs in coordination with ISPE staff
    • Implement Foundation programs in support of ISPE operations as appropriate
    • Identify opportunities for program development, expansion, and funding
    • Identify and cultivate partnership opportunities which leverage the Foundation’s abilities to achieve its mission
    • Oversee management, community, and Board reports on results of Foundation initiatives
    • Lead committees of volunteers and experts to progress Foundation strategies
    • Assist in developing and promoting the messaging and effective communication of the Foundation’s evolving story of beneficial impact to stakeholders and society
    • Develop criteria to evaluate the effectiveness of the Foundation’s programs and participate in the development of strategies to facilitate future progress
    • Obtain, maintain, and share a high level of knowledge of the most effective strategies and current thinking (best practices) in the Foundation community.
    • Interact with members, leaders, and public and private sector stakeholders to assess developments in the Foundations interest areas and strategic points for philanthropic engagement
    • Special Projects: Conducts research, compile data and prepare reports for consideration and presentation to the ISPE CEO & COO
    • Other duties as assigned

    Job Requirements  

    Education and work experience: 

    • Bachelor’s degree; graduate work and/or graduate degree in related field desirable, MBA a plus
    • Minimum of five years’ experience in fundraising from major corporations, grant management and non-profit management
    • Pharmaceutical or healthcare industry experience preferred
    • Experience working in an association and/or managing volunteers is very essential
    • Understanding of business metrics development and tracking and reporting against business objectives and working knowledge of lean six sigma skills, black belt a plus

    Skills and Knowledge: 

    • Extensive communication skills, both orally and written, including the ability to speak publicly
    • Knowledge of budget development and monitoring principles and federal rules and regulations pertaining to fundraising and nonprofit operations
    • Multiple language skills is a plus.
    • Demonstrate professional appearance, ethics, and demeanor at all times.
    • Significant skills in researching, analyzing, presenting data, reaching conclusions and developing recommendations
    • Ability to coordinate various projects and responsibilities while prioritizing conflicting demands and deadlines
    • Ability to establish and maintain effective working relationship with a wide range of individuals
    • Self-motivated and results oriented
    • Strong organizational and project management skills
    • Computer literate in Microsoft Word, Excel and PowerPoint

    This role will serve both the International Society for Pharmaceutical Engineering (ISPE) and the ISPE Foundation. Time may be allocated on a 50/50 basis depending upon the requirements of both organizations.


    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Director of Meetings

    IMMEDIATE SUPERVISOR: Chief Operating Officer

    General Summary

    This position is responsible for the strategic development, management, positioning, implementation and overall results of the society’s meetings and associated educational programs. The role includes leading a team of program development, event operations staff and vendors in creating world-class networking and educational events. The position collaborates with senior staff, members of the Board of Directors and volunteers to develop regional and international programs that deliver a high-quality meeting and educational experience to ISPE’s members.

    Note: This is an interim position ideally beginning February 2021 and running through December 2021. There is a possibility of full-time hire.

    Principal Duties and Responsibilities 

    Meetings and Events

    Continuing Education (CE):

    • Develop and implement business plans for the ISPE continuing education conferences.
    • Lead cross-functional conference programming teams to ensure the development, promotion and delivery of high-quality, financially viable programs that are reflective of industry needs.
    • Collaborate with teams and volunteer leads to develop program concepts that define all conference program objectives, market position, value statements, unique features and benefits, as well as timelines and production milestones. Manage teams to meet timelines and attendance expectations.
    • Oversee ISPE international continuing education efforts including oversight of and strategic direction for ISPE European and Asia Pacific Conferences.
    • Act as primary point of contact for partner organizations involved in continuing education programs. Develop and negotiate partner agreements to ensure terms are equitable and meet ISPE’s needs. Manage partner relationships and ensure all agreed-upon deliverables for partner events are met.
    • Act as primary point of contact with ISPE chapters and affiliates involved in continuing education events. Work to achieve greater involvement in education events by chapters and affiliates, as appropriate to each event.
    • Work closely with VP, Program Development and ISPE senior staff to develop and implement 12-18 month planning cycle for all educational conferences.
    • Monitor progress towards attendance and financial goals for all education conferences, providing weekly progress reports including financial forecasts to senior staff.
    • Develop and oversee management of event budgets.
    • Working closely with program committee leads and the CE and Marketing and Communications (MarCom) teams, oversee the development of all CE promotional, public relations and onsite materials for each conference.
    • Implement processes for conference program evaluation and standardize them across all educational offerings.
    • Oversee all aspects of on-site program management.
    • Work with senior staff to identify opportunities to create and market synergistic offerings to conference and training program attendees.
    • Work with team to create and implement committee and speaker support tools that meet quality expectations and reflect ISPE’s global leadership brand.
    • Collaborate in the development and maintenance of the ISPE product development pipeline.
    • Institute quality processes and systems that reflect best practices and deliver member value.
    • Adapt to changing processes and procedures while building and managing growth of education program.
    • Attend, research and analyze competitive educational programs and events to glean ideas for new topics, processes, technologies, systems, trends, etc.

    Event Operations:

    • Oversee staff and vendor partner(s) logistic operations for all Society meetings and events to include but not limited to: audio/visual, food and beverage, function space assignments, IT and office supplies, security, signage, family programs, guest/VIP amenities, floral, entertainment, photography/videography, translation services, transportation and floor plans.
    • Work closely with the Manager, Event Operations to ensure that all conference logistical needs are met.
    • Ensure all logistic related expenses are within or below established budget parameters.
    • Oversee all on-site logistics, monitoring rooms for proper set-up and serve as onsite logistics contact for hotels and/or event venues.
    • Oversee a smooth transition from pre, onsite and post registration execution with support of Member Services by taking the lead on all aspects of the registration process including review of registration form(s) and online registration in accordance with event planning timelines.
    • Assist Manager, Event Operations in development and management of event budgets.
    • Manage and oversee development and placement of all printed convention/meeting materials and onsite signage
    • Work with official travel agency to negotiate group-meeting contracts with airlines and rental car companies.
    • Oversee housing including VIP, staff, Board and all other reservations, concession allocation and monitoring pickup.
    • Oversee management of social and networking events for all conferences and Annual Meeting including site selection, room setup, menu selection, invitations and RSVPs
    • Oversee shipping and distribution of materials for conferences and training events
    • Ensure the event inventory levels are maintained, packed and ship in a reasonable time to arrive at venues at the best possible rates.
    • Collect, write and edit copy related to general information, registration procedures as it relates to hotel information, hotels and social events for all published information including brochures, web content, and on-site materials.
    • Meet with hotel reps and suppliers on-site to review full meeting details.
    • Review and approve hotel and event suppliers billing and event supplier bills with CE Manager and Event Operations Manager for approval by Department Head.
    • Stay current on trends, prices/cost and look for ways to be cost efficient.
    • Other duties as assigned by the Vice President of Program Development.

    Other Job Functions and Requirements:

    • Supervise and develop staff to support departmental activities.
    • Prepare and conduct performance reviews and provide active performance management to address success and/or deficiencies.
    • Identify staff training needs and make arrangements through internal and/or external resources to address needs.
    • Other duties and projects as requested or required.

    Preferred Job Requirements

    Education and work experience:

    • Bachelor’s degree required, preferable in meeting planning, adult education, marketing, communications, or association management or related field. Master’s degree is a plus. CMP Certification is a plus.
    • Minimum ten years’ experience planning and producing conferences and continuing professional education events.
    • Experience working with volunteer program committees.
    • Experience working with globally diverse volunteers, partner organizations, satellite offices and staff.
    • Experience working with a cross-functional team including education, marketing, sales and logistics.
    • Non-profit organization required.

    Skills and Knowledge:

    • Strong leadership and budget management experience; proven negotiation skills.
    • Strong analytical, conflict-resolution and problem-solving skills.
    • Demonstrated ability to build effective, ongoing relationships with volunteers, staff, partners and vendors.
    • Flexible, able to prioritize and handle multiple tasks simultaneously.
    • Able to work with internal and external teams to accomplish objectives.
    • Meticulous attention to detail.
    • Excellent oral and written communication skills.
    • Computer expertise with Microsoft Office, database, and meeting and speaker/abstract management software systems.
    • Demonstrate professional ethics and demeanor at all times.

    Physical Requirements:

    • Willingness and ability to travel to educational conferences, satellite offices and off-site meetings (10-15% travel anticipated).
    • Flexible schedule allowing for evening and weekend work as necessary.
    • Ability to drive and travel locally to meetings.
    • Normal office environment requiring use of typical business equipment (e.g. computer, telephone, scanner and copier).

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.

       
  • Head of Operations, China

    IMMEDIATE SUPERVISOR: Chief Operating Officer

    General Summary

    This consultant position serves as the ISPE ambassador and "public face" in China and builds upon a strong presence and respected reputation among professionals in the life science industry of China. This is accomplished via close cooperation with ISPE senior management, cross-functional colleagues, and ISPE's Asia Pacific Affiliates, as well as other relevant regional groups. Specific tasks and objectives are listed below.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Contribute to the implementation of ISPE's 2020-2022 Strategic Plan as it pertains to ISPE’s worldwide operations.
    • Align with ISPE's Global Headquarters staff to ensure promotion of ISPE's membership and product offerings throughout the China market.
    • Collaborate with the ISPE CEO and COO to design effective regulatory strategies and regulatory engagement in the region that are consistent with the ISPE overall regulatory plans. This may include working with members of the ISPE Board of Directors, ISPE Regulatory Steering Committee, Regulatory Quality Harmonization Committees, China and APAC regional focus group, and others in developing stronger relationships with major health entities, national competent authorities, and other stakeholders, as appropriate.
    • Network and represent ISPE to regional society leaders, local organizations, members, and other stakeholders in the pharmaceutical manufacturing and quality industry.
    • Liaise with external stakeholders as appropriate to advance ISPE’s interests in the region.
    • In close cooperation and collaboration with the ISPE Senior Director of Membership, assist in the recruitment and retention of ISPE Membership and encourage China based pharmaceutical and engineering companies, consultants, service providers and equipment manufacturers, to engage with and support ISPE through membership. This initiative will ideally drive new leads and the consultant will be expected to manage relationships with those leads to result in membership growth and additional engagement opportunities.
    • Network with China-based pharmaceutical companies, suppliers, and other stakeholders to gage strategic fit of ISPE's current offerings within guidance documents, training, events, advertising sales, and exhibit/sponsorship sales, and ascertain future needs. Liaise with the ISPE COO and VP of Marketing and Business Development to identify, coordinate and pursue opportunities for increased sales of all ISPE products and events.
    • Collaborate with the ISPE COO and Senior Director of Membership as a strategic liaison to the China volunteers, leaders and Asia Pacific Affiliates. Assist in the management of positive relationships with the regional Affiliates and encourage China members to support new and ongoing ISPE programs and promote participation in the Communities of Practice.
    • Collaborate with China Operations Manager, ISPE COO, and ISPE staff to develop annual China operations budget.
    • Collaborate with ISPE COO to oversee all Administrative functions of China operations, to include, but not limited to, office, personnel, legal, finance, technology, etc.
    • Collaborate with ISPE COO to develop and maintain policies and procedures that align with ISPE Headquarters, as well as local laws, regulations, and culture.
    • Participate in ISPE Operations Team Meetings, representing China operations as requested.
    • Collaborate with China Operations Manager to ensure adherence to the annual budget.
    • Collaborate with the ISPE COO and Senior Director of Training in the implementation of planned Training events as well as the development and promotion of ISPE training opportunities to local and regional Pharmaceutical industry companies.
    • Collaborate with the ISPE COO and VP of Program Development in shaping and delivering conferences, workshops, and other opportunities in Shanghai and other venues such as CCFDIE Conference participation, if authorized. Seek mutually agreeable solutions with ISPE VP of Program Development that follow and support ISPE policies and procedures while achieving maximum results. Liaise with members, volunteers, and associated support entities such as contracted Professional Conference Organizers (PCO) companies in their respective implementation of ISPE goals.
    • In collaboration with the COO, Senior Director of Training, and China Operations Manager, develop the annual China budget for Training events and any unplanned events (if they arise).
    • In collaboration with the COO, VP of Program Development and China Operations Manager, develop the annual China budget for events and any unplanned events (if they arise).
    • In collaboration with the China volunteers and leadership, discuss potential growth strategies that align with ISPE Strategic and operating plan and communicate to ISPE Senior Director of Membership and Senior Director of Marketing & Communications for further consideration.
    • In cooperation and collaboration with the ISPE Senior Director Guidance Documents, assist in identifying and coordinating topics for new ISPE Guidance Documents as well as current documents they may be ideal for translation.
    • In cooperation and collaboration with the ISPE Senior Director Guidance Documents and Knowledge Networks, the Director of Regulatory Operations, and the Asia Pacific Regulatory Advisor, assist in building a network of China regulatory contacts to leverage as speakers and content reviewers.
    • Determine available options (in compliance with China privacy laws) to increase ISPE's China database of prospective members. Work with the Senior Director of Membership and VP of Marketing and Business Development to develop a promotion plan targeting these prospects.
    • Adhere to ISPE’s strict code of conduct and core values.
    • Other Duties as assigned.

    Job Requirements  

    Education and work experience: 

    • Ten+ years Pharmaceutical Manufacturing Industry experience.
    • Minimum five years senior level management experience required.
    • Demonstrated hands-on management of a business unit and cross-functional teams.
    • Bachelor’s degree in Life Sciences, Engineering, or Business; advanced degree in a related field is a plus.
    • Previous experience working on or with ISPE Committees and/or Affiliates and Chapters desired.

    Skills and Knowledge: 

    • Knowledge of ISPE Mission, Vision and purpose.
    • Effective oral and written communication skills in English and Mandarin Chinese are required.
    • Demonstrates highest professional ethics and demeanor at all times.
    • Capacity to act diplomatically and provide solutions in cross-cultural environments.
    • Ability to work in a fast paced and dynamically changing environment.
    • Ability to perform as both a strategic thinker and tactical planner.
    • Adept at building relationships and exerting influence without direct authority.
    • Experience with non-profit organizations preferred.
    • Experience in creating and managing budgets, project plans, resource teams and vendor relationships.
    • Strong business acumen.
    • Computer experience with Windows, Word, Excel, PowerPoint.
    • Willingness and ability to travel.

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Manager of Technical Communities

    IMMEDIATE SUPERVISOR: Sr. Director, Publications
    DEPARTMENT: Publications
    LOCATION: Florida / DC Metro Area / Remote

    General Summary

    ISPE Technical Communities are groups of ISPE Members with a common interest and similar job functions who share knowledge related to a specific field. These groups, which include Communities of Practice (CoPs), Special Interest Groups (SIGs) and ad hoc groups, are a benefit of ISPE Membership and provide a forum for practitioners to exchange information and experiences on new trends, issues or concerns affecting their professions and day-to-day work life. ISPE Technical Communities are key contributors to ISPE’s body of knowledge.

    The Manager is responsible for supporting and advancing ISPE Technical Communities in alignment with the organization’s content priorities and strategic goals and objectives. The Manager oversees and engages ISPE Technical Communities and ISPE Member Volunteers in the planning, development, and delivery of new technical content for ISPE’s growing revenue-generating business lines, including, but not limited to, Publications, Digital Programs and Products, Conferences and Training. The Manager identifies opportunities, manages projects and ensures effective technical community governance and operations to maximize results as measured by appropriate metrics.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Serve as the primary Staff liaison to ISPE Technical Communities, as well as support activities of the Knowledge Network Council (KNC) comprising ISPE Technical Community leaders.
    • Work closely contact with the KNC and CoP Chair/Co-Chairs and/or Steering Committees of individual Technical Communities to develop, execute, and manage ISPE Technical Community strategic plans, business plans, and succession plans.
    • Continually ensure alignment of ISPE Technical Community strategic plans, business plans, and succession plans with the organization’s content priorities and strategic goals and objectives.
    • Work with ISPE Technical Communities in partnership to ensure that Publications, Digital Programs and Products, Conferences, Training, and other activities align with ISPE’s strategy, policies, and processes/procedures and meet the needs of the volunteers and customers.
    • Regularly inform ISPE Technical Communities of ISPE departmental needs/deadlines for Publications, Digital Programs and Products, Conferences, Training projects and other activities (e.g., Guidance Document proposals, articles for PE magazine, webinars, conference calls for proposals, education sessions, regulatory comment opportunities) and keep teams/individuals on track with commitments.
    • Evaluate and communicate with Staff and Volunteers project status, objectives, resources, and gaps to ensure maximum collaboration/alignment throughout the organization.
    • Work with ISPE Technical Community leaders to develop meeting schedules, agendas, and minutes.
    • Organize, administer, and participate on all CoP and other committee teleconferences and personal meetings at conferences.
    • Assist Director in identifying and establishing new ISPE Technical Communities and sunsetting Communities when needed in alignment with the organization’s content priorities and strategic goals and objectives.
    • Proactively identify, cultivate, and steward ISPE Members to become ISPE Technical Community members and leaders.
    • Ongoing evaluation of Technical Community Standard Operating Procedures (SOPs), proactively recommend and implement effective governance, with associated policies and processes/SOPs.
    • Partner with Membership and work closely with global and local CoPs and Affiliates/Chapters to implement global CoP structure.
    • Partner with the Project Management Office to establish, track and report to senior management appropriate metrics and make recommendations for improvement based on analysis of trends.
    • Partner with Membership to serve as an administrator and facilitator to online community discussions and moderate for content and etiquette among members.
    • Support regulatory affairs initiatives, ensuring alignment between initiatives and other projects within technical communities.
    • Reassess project plans regularly, realign as appropriate, and communicate status with Director.
    • Collaborate with staff and volunteer teams to continually increase the awareness of Technical Communities among ISPE’s membership to encourage active involvement and participation.
    • Maintain awareness of best practices for association management of international technical communities and serve as a staff subject matter expert.
    • Routinely work in accordance with and adhere to company policies and core values.
    • Work harmoniously with others.
    • Other projects, duties and responsibilities as assigned.

    Job Requirements  

    Education and work experience: 

    • Bachelor of Science Degree in a STEM field.
    • Minimum of 5 years of pharmaceutical industry experience supporting Engineering, Manufacturing, Quality Assurance, Regulatory and/or Development.
    • Minimum of 5 years of practical experience and documented success implementing, managing, and completing complex projects and initiatives in a matrix-based organization. International work experience and experience managing publications are a plus.
    • Minimum of 3 years working with and managing technical professionals.
    • Experience working in an association and/or managing volunteers or cultivating engagements with high-level external stakeholders or clients is highly desirable.

    Skills and Knowledge: 

    • Excellent organizational skills and highly detail-oriented.
    • Goal driven with demonstrated ability to prioritize and manage multiple projects, tasks, and priorities with a positive attitude, meeting tight deadlines in a fast paced, highly collaborative environment.
    • Results oriented self-starter with strategic mindset.
    • Excellent verbal and written communication skills with demonstrated ability to foster engagement and coordinate people and projects in a timely manner as a team player and or leader.
    • Ability to effectively lead and inspire others to achieve goals through innovation, quality and excellence.
    • Demonstrated technical and/or functional aptitude and ability to engage with pharmaceutical engineers.
    • Creativity, adaptability, and decisiveness.
    • Excellent project management skills.
    • Ability to recognize undertones in a group and resolve conflict using the positive ones to the group’s advantage and countering the negativity.
    • Proficiency in English required; proficiency in other languages is a plus. Excellent interpersonal skills and cultural sensitivity are critical.
    • Knowledge of Microsoft Office Suite products with database proficiency.
    • Executive level presence and experience in working in a client advisory role demonstrating professionalism, and ethical demeanor at all times.
    • Ability to travel (less than 20%)

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Membership Marketing Manager

    IMMEDIATE SUPERVISOR: Sr. Director, Membership & Chapter Relations
    DEPARTMENT: Member Services

    General Summary

    You are highly motivated and take complete ownership to drive growth and improve membership retention. You thrive in working with cross-functional across multiple teams to generate results. You are creative and someone that has demonstrated experience in creating marketing campaigns and a love for great copy. You stay up-to-date with the latest trends and best practices in online marketing and digital experiences. You love technology and have an innate understanding of strong online user experience. You also have no problem rolling up your sleeves and diving into the data to make good business decisions.

    You will be responsible for driving membership growth and retention working closely with the sr. director of membership and the time. You will also need to be highly-focused, detail-oriented, and very conscientious of meeting budget restraints and timelines.

    Principal Duties and Responsibilities

    Essential Functions:

    • Key stakeholder for Membership Value Stream
    • Execute membership strategy to drive aggressive membership goals for growth and retention
    • Partner with marketing and sr. director of membership & chapters, develop and implement campaigns and initiatives to increase and retain membership
    • Working with marketing, deploy successful marketing campaigns and own their implementation from ideation to execution
    • Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
    • Analyzing market trends and preparing forecasts
    • Serve as primary staff liaison to the International Membership Development Committee
    • Develop agenda
    • Track and report on membership numbers and trends, both current and historical; make recommendations for outreach and other activities based on trends
    • Evaluate recruitment and retention efforts for effectiveness
    • Development of onboarding programs
    • Development and ownership of retention programs/outreach
    • Identify and test new markets for membership growth
    • Oversee and approve marketing material, from digital to print assets
    • Own the development and creation of renewal outreach
    • With collaboration with marketing, measure and report on the performance of outreach and renewal campaigns.
    • Conduct appropriate surveys to determine satisfaction with membership and other programs/benefits
    • Identify “at-risk” members and determine appropriate initiatives to retain members
    • Represent membership at industry and ISPE trade shows/conferences
    • In collaboration with marketing, create member personas
    • Understand the journey for members through the join/renewal experience
    • Own the Join/Renewal experience for all members and make recommendations to improve
    • Collect, create, and edit materials for monthly ISPE Update email blast distribution.
    • Survey/talk with existing members to identify what they like about ISPE membership and target messaging to prospects and less engaged members based on results.
    • Manage all aspects of group membership including providing enhancements to the program.

    Job Requirements  

    Education and work experience:

    • Bachelor's degree in Marketing or related field
    • Five to seven years marketing or communications experience required
    • Three years’ experience in CRM or AMS database management required; 5 years preferred
    • Experience with iMIS AMS preferred
    • Association or Pharma experience preferred

    Skills and knowledge:

    • Demonstrable experience in marketing together with the potential and attitude required to learn
    • Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
    • Solid knowledge of marketing tools
    • Strong written/oral communication and interpersonal skills
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    • Astute problem-solving skills, and proven organizational and administrative skills
    • Strong verbal and written communication and listening skills.
    • Must be able to work 8:30am to 5:30pm or 9:00am to 6:00pm, Monday thru Friday.
    • Must be able to work some overtime if necessary. Must have some flexibility with scheduling and may be required to travel with event staff.

    The above declarations are not intended to be an "all inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.

       
  • Operations Coordinator

    IMMEDIATE SUPERVISOR: Chief Operating Officer
    DEPARTMENT: Administration
     

    General Summary

    Under general direction, the Operations Coordinator is responsible for assisting with the management of ISPE operations in the Tampa region, providing support to the Chief Operating Officer, organizational benefits administration, and special projects.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Perform various administrative tasks such as recording and analyzing data for summation, preparing report and presentations, managing COO schedule and expense reports, etc.
    • Serve as organizations primary Intellectual Property (IP) liaison on legal matters related to Trademark and Copyrights.
    • Paralegal level review of vendor contracts prior to submission to COO for approval and/or execution.
    • Establish and maintain standard ISPE contract portal as well as templates portal for the storage and recording of all ISPE contracts
    • Establish and maintain an enterprise-wide Organizational Policies portal to store all organizational current and historical policies and procedures
    • Ability to learn new software and database processes in order to assist other groups as needed
    • Assist COO and Controller with annual Planning and Budgeting process
    • Prepare for meetings by organizing and scheduling dates, times, attendees, location, communications platform as well as distributing meeting materials, arranging for conference rooms and logistics for face-to-face meetings, and writing and distributing meeting minutes post meeting
    • Manage office supplies process for the Tampa region
    • Lead teams as assigned
    • Other duties as assigned.

    Benefits Administration Functions:

    • Evaluate and revise internal processes to reduce costs and increase efficiency.
    • Document and maintain administrative procedures for assigned benefits processes.
    • Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
    • Coordinate benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing.
    • Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
    • Lead/Assist staff teams

    Job Requirements  

    Education and work experience: 

    • Bachelors’ degree or four or more years’ experience in a professional administrative position
    • Familiarity with basic benefits administration
    • Familiarity with basic legal and accounting principals

    Skills and Knowledge: 

    • Professional, positive, service-oriented approach and demeanor; attentiveness to colleagues, clients, and candidates; a strong team player
    • Trustworthy, accountable and collaborative with resolute professional ethics
    • Accurate and conscientious in all tasks; neat, organized, and detail oriented
    • Ability to manage multiple tasks under tight deadlines
    • Familiarity of association management databases a plus
    • Must be able to work as needed to support the COO’s schedule and workflow
    • Fluent Mandarin speaker a plus

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Web System Analyst

    IMMEDIATE SUPERVISOR: Senior Director of IT
    DEPARTMENT: Information Systems
     

    General Summary

    The position works with all ISPE departments to assist with system and data needs and oversees aspects of ISPE’s e-commerce and other web-based transaction systems. This position will work closely with end-users and department heads to discover needs and propose solutions. Helps resolve technical issues and coordinate the deployment of fixes or new modules to help meet company needs.  Acts as a liaison between ISPE and vendors when needed.  

    Principal Duties and Responsibilities 

    Essential Functions:

    • Manage e-commerce system and website including technical issues, new functionality development, project management, vendor coordination.
    • Management of the integration and interoperability of all e-commerce system components including content management system (CMS), on-line communities (COP), learning management system (LMS), search with association management database.
    • Manage IS assets and monitors all IS-related purchases to ensure effective, efficient use of IS resources.
    • Work with outside vendors and individual departments/employees to meet the departmental needs related to data analysis, presentation and system features.
    • Actively pursue opportunities for efficiency improvements in every department using modern systems and toolsets.
    • Recognized as the in-house expert on e-commerce system reporting and functionality and document the procedures for all reports.
    • Continually monitor staff software requirements and suggest improvements to ensure most efficient use.
    • Assist in the analysis, development and support of application development and reporting initiatives for all departments including developing procedures to gather, interpret and document reporting requirements.
    • Actively participate in project meetings with department heads to provide potential solutions where there are opportunities for improvement.
    • Analyze, communicate, and troubleshoot functional and technical software including reporting issues and problems with data integrity.
    • Based on the needs of the departments, produce training programs to help utilize resources more efficiently.
    • Provide on-site technical assistance to staff and outside software vendors for installations, upgrades & modifications.
    • Assist Application Analyst and Website Infrastructure Analyst in developing reporting tools.
    • Ensure all e-commerce documentation is current and thorough (including but not limited to software customization and patch management.
    • Routinely work in accordance with and adhere to company policies and core values.
    • Work harmoniously with others.
    • Other projects, duties, and responsibilities as assigned.

    Job Requirements  

    Education and work experience: 

    • 3-5 years of work experience with enterprise systems with a web interface.
    • Minimum of 3 years experience managing data and/or web related projects.
    • Require a bachelor’s degree in web design, computer science, information systems or related subjects.
    • SQL, CSS, Javascript, JQuery required
    • C#, .NET, iMIS Engagement Management System preferred but not required

    Skills and Knowledge: 

    • Strong analytical, problem solving skills.
    • Manages multiple tasks, prioritizes work to meet deadlines.
    • Demonstrated problem-solving skills and the ability to leverage IT to support business objectives.
    • Must be detail-oriented and able to manage multiple projects at once.
    • Proven ability to meet deadlines and work under stress.
    • Ability to work with remote, off-site applications and system administration.
    • Proficient verbal, written and interpersonal skills.

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       

Submit Your Resume


To apply for an open position, complete the form below and upload your resume.

Name
One file only.
100 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt, ppt, pptx, odp, xls, xlsx, ods.