Careers at ISPE

Do you want a career where you know you are MAKING A DIFFERENCE?

We select people with creativity, integrity, passion and the ambition to make a difference and we focus on attracting and choosing the brightest and best talent.

We’re looking for people who:

  • Have a STRONG work ethic – know how to work hard and set high goals and expectations for themselves
  • Are TEAM PLAYERS – collaborate efficiently and effectively and understand that no one can achieve greatness on their own
  • Maintain a POSITIVE ATTITUDE - even in difficult or stressful situations
  • Are LEADERS and can take charge and tackle projects, both big and small

Career Opportunities


Our Core Values

Core values are the fundamental beliefs upon which ISPE is based on. They are the guiding principles that we use to manage our business, our Members, and internal customers and should be the anchor for every facet of our organization.

accountability

ACCOUNTABILITY

We accept responsibility for our work and learn from our mistakes
We honor our commitments and will take personal responsibility to help achieve the desired results. We proactively work to overcome obstacles. We learn from our mistakes and use them as an opportunity for improvement.

collaboration

COLLABORATION

We work together to achieve our goals
We are a global team united by a common purpose as defined in the strategic plan. We encourage open communication, coordination, and team-based approaches to achieve goals.

professional excellence

PROFESSIONAL EXCELLENCE

We deliver quality work and are open to exploring and trying new things
We deliver quality work through our competence, commitment to continuous learning, and motivation to achieve the Society’s goals. We will be fearless in pursuing new approaches that help us achieve our goals. We embrace change for the opportunities it brings.

Integrity

INTEGRITY

We are honest, fair, and ethical
We conduct our business with the highest standards and professionalism. We are transparent, honest, and ethical in all our interactions with one another, our members, and others.

respect

RESPECT

We embrace diversity, provide support, and encourage one another
We recognize that diversity in thoughts, opinions, and backgrounds contributes to making us a stronger team. We approach one another with open minds and in a way that promotes positive interactions.


Benefits

We offer a generous and competitive benefit package, including medical, dental and vision coverage, holidays and other paid time off, retirement, life and disability insurance, and more.

Health Benefits

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance

Income Protection and Security Benefits

  • Generous 401K Match
  • Life Insurance/AD&D
  • Dependent Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • Medical Flexible Spending Account (FSA)
  • Dependent Day Care Flexible Spending Account (FSA)

Work-Life Balance

  • Work from home opportunities available for some positions
  • Stress Management Program
  • Employee Assistance Program
  • Compassionate, Jury Duty and Military Family leave
  • Generous PTO plan including:
    • Closed from Christmas through New Year's Day
    • 9 Paid holidays
    • 3 Personal days
    • Opportunities to carry over PTO or cash it out at the end of year

Our vision is to be an association that serves our Members and patients by leading the scientific, technical, and regulatory advancements of the pharmaceutical and biopharmaceutical industry. Working together, we will accomplish this by initiating discussions, collaborations, education, and training on relevant issues that matter the most in the industry.

Our success is dependent on the commitment and competency of all who work at ISPE. If you don’t see an open position but are interested in a career at ISPE, please submit your resume today.

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Career Opportunities

  • Digital Programs & Products Manager

    IMMEDIATE SUPERVISOR: Sr. Director, Digital Experience
    DEPARTMENT: Marketing and Communications
     

    General Summary

    The Manager, Digital Programs and Products position requires a true multitasking and multidisciplinary manager with a very strong blend of product management, technical, and interpersonal skills that will be charged with managing ISPE’s digital programs and proprieties.

    This new position will be responsible for managing and executing ISPE’s digital programs, which are part of a growing revenue-generating business line. This position will primarily oversee the ISPE Best Practices Webinar program and our newest digital offering, ISPE Expert Xchanges. Responsibilities cover end-to-end program management, including content and calendar planning as well as full logistical delivery. As a business line manager, this position will be charged with continuous growth and improvement, including increased outreach and participation (e.g., improved lead conversion strategies), monetization of content for on-demand purchases, and identifying areas to improve and enhance the program design to meet market need. In addition, this position will be responsible for establishing and managing an external team of subject matter experts who will be used to assist in recommending speakers, providing content, reviewing proposals, etc.

    In addition to the digital programs, this position will be involved with other revenue-generating products related to the overall ISPE digital strategy and experience. These products include, but are not limited to, the recently launched mobile app, website properties (ISPE.org and ISPEFoundation.org), and digital marketing campaigns. The Manager, Digital Programs and Products will have the opportunity to work cross-functionally across the Society in assisting with the day-to-day operations of these products to develop, manage and grow these products while improving the value of digital touchpoints with members and stakeholders and further expanding the Society’s thought leadership role in the pharmaceutical engineering space.

    Principal Duties and Responsibilities 

    • Plan, manage, coordinate, and execute the ISPE Best Practices Webinar program and ISPE Expert Xchanges
    • Work with speakers to develop key content and learning objectives for digital programs to be used in marketing efforts
    • Conduct, gather and analyze market research to identify new opportunities to expand our digital programs and properties
    • Manage the reporting and establish benchmark criteria to measure the effectiveness of the digital programs and implement improvements as required
    • Manage the day-to-day operations of the ISPE mobile app to assist in driving revenue through sponsorships, membership, etc.
    • Evaluate on an on-going basis the current digital programs to identify areas to expand or improve
    • Oversee and manage content review operations for ISPE.org and ISPEFoundation.org, as well as additional digital properties as the Society grows
    • Initiate new content and coordinate ongoing content management of the website with relevant staff and members, serving as a strategic partner
    • In partnership with Marcom, create, maintain, and execute a content publishing schedule across all digital programs and properties being managed
    • Support strategies to expand member engagement through continued growth and improvement of content and interactive features
    • Provide expertise to guide improved digital content presentation, optimizing user experience, and use of graphics and multimedia content alongside traditional text-based content
    • Use analytics to manage, measure, and optimize digital properties and programs to ensure they’re effective and provide an exceptional user experience for both association members and outside audiences
    • In partnership with the Manager, Marketing, assist with developing, executing, and managing the digital marketing strategy using digital channels such as Google, LinkedIn, PPC, paid social, remarketing, external and internal advertising
    • In partnership with the Manager, Marketing Communications, assist with managing social media presence, including LinkedIn, YouTube, Facebook, and Twitter
    • Additional responsibilities as assigned by the Sr. Director, Digital Experience

    Job Requirements  

    Requirements & Qualifications

    • Bachelor’s degree in marketing, communications, or technical/related field
    • Minimum 3 years’ experience in managing and growing digital products/programs
    • Minimum 2 years’ experience of digital marketing experience with running successful campaigns utilizing SEO, paid search, remarketing, video, social media, other digital marketing media
    • Experience with and proven capability in overseeing development of content in a technical discipline
    • Experience in the pharmaceutical industry preferred
    • Excellent oral and written communication skills
    • Experience in a fast-paced environment with limited supervision
    • Demonstrated ability to manage complex projects requiring interdepartmental coordination and implementation
    • Basic understanding and preferably experience with principles of information architecture
    • Strong organizational skills, including the capacity to organize and synthesize complex information and multitask while maintaining attention to detail
    • CMS experience (Drupal a plus); understanding of and ability to learn new digital technologies
    • Ability to utilize web metrics and web analytics to make data-driven decisions to improve established success metrics

    Additional Skills for Success

    • Enthusiastic and fast learner with intellectual curiosity and a willingness to take initiative
    • Excellent communication skills to inform team members on process and procedures, and to problem-solve in a team environment
    • Strong collaborator with the ability to work across various departments and teams to create results
    • A positive attitude – maintaining poise and professionalism in stressful situations
    • Strong attention to detail
    • A people person who is excellent at working with other people, teams, and building relationships
    • A problem solver – keen to understand customer needs and offer solutions

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Director of Development and Foundation Operations

    IMMEDIATE SUPERVISOR: Chief Operating Officer
    DEPARTMENT: ISPE Foundation
    LOCATION: DC Metro Area / Florida / Remote

    General Summary

    Working under the supervision of the ISPE CEO & the COO, and the guidance of the ISPE Foundation Board, the Director of Development and Foundation Operations will primarily be responsible for driving the development and achievement of the Foundation’s fundraising mission, vision and objectives. The Director will have oversight of existing Foundation programs and the implementation of future programs. The position is a key member of the Foundation's staff and will work with the CEO & the COO to successfully manage and coordinate operations with ISPE staff and volunteers with the goal of implementing initiatives that will result in the achievement of the Foundation’s mission and vision. This role is also responsible for Special Projects in support of ISPE Operations.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Responsible for Fundraising operations and volunteer coordination of the same to achieve or exceed annual fundraising goals set by the Foundation
    • Manage all aspects of Foundation programs in coordination with ISPE staff
    • Implement Foundation programs in support of ISPE operations as appropriate
    • Identify opportunities for program development, expansion, and funding
    • Identify and cultivate partnership opportunities which leverage the Foundation’s abilities to achieve its mission
    • Oversee management, community, and Board reports on results of Foundation initiatives
    • Lead committees of volunteers and experts to progress Foundation strategies
    • Assist in developing and promoting the messaging and effective communication of the Foundation’s evolving story of beneficial impact to stakeholders and society
    • Develop criteria to evaluate the effectiveness of the Foundation’s programs and participate in the development of strategies to facilitate future progress
    • Obtain, maintain, and share a high level of knowledge of the most effective strategies and current thinking (best practices) in the Foundation community.
    • Interact with members, leaders, and public and private sector stakeholders to assess developments in the Foundations interest areas and strategic points for philanthropic engagement
    • Special Projects: Conducts research, compile data and prepare reports for consideration and presentation to the ISPE CEO & COO
    • Other duties as assigned

    Job Requirements  

    Education and work experience: 

    • Bachelor’s degree; graduate work and/or graduate degree in related field desirable, MBA a plus
    • Minimum of five years’ experience in fundraising from major corporations, grant management and non-profit management
    • Pharmaceutical or healthcare industry experience preferred
    • Experience working in an association and/or managing volunteers is very essential
    • Understanding of business metrics development and tracking and reporting against business objectives and working knowledge of lean six sigma skills, black belt a plus

    Skills and Knowledge: 

    • Extensive communication skills, both orally and written, including the ability to speak publicly
    • Knowledge of budget development and monitoring principles and federal rules and regulations pertaining to fundraising and nonprofit operations
    • Multiple language skills is a plus.
    • Demonstrate professional appearance, ethics, and demeanor at all times.
    • Significant skills in researching, analyzing, presenting data, reaching conclusions and developing recommendations
    • Ability to coordinate various projects and responsibilities while prioritizing conflicting demands and deadlines
    • Ability to establish and maintain effective working relationship with a wide range of individuals
    • Self-motivated and results oriented
    • Strong organizational and project management skills
    • Computer literate in Microsoft Word, Excel and PowerPoint

    This role will serve both the International Society for Pharmaceutical Engineering (ISPE) and the ISPE Foundation. Time may be allocated on a 50/50 basis depending upon the requirements of both organizations.


    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Director of Meetings

    IMMEDIATE SUPERVISOR: Chief Operating Officer

    General Summary

    This position is responsible for the strategic development, management, positioning, implementation and overall results of the society’s meetings and associated educational programs. The role includes leading a team of program development, event operations staff and vendors in creating world-class networking and educational events. The position collaborates with senior staff, members of the Board of Directors and volunteers to develop regional and international programs that deliver a high-quality meeting and educational experience to ISPE’s members.

    Note: This is an interim position ideally beginning February 2021 and running through December 2021. There is a possibility of full-time hire.

    Principal Duties and Responsibilities 

    Meetings and Events

    Continuing Education (CE):

    • Develop and implement business plans for the ISPE continuing education conferences.
    • Lead cross-functional conference programming teams to ensure the development, promotion and delivery of high-quality, financially viable programs that are reflective of industry needs.
    • Collaborate with teams and volunteer leads to develop program concepts that define all conference program objectives, market position, value statements, unique features and benefits, as well as timelines and production milestones. Manage teams to meet timelines and attendance expectations.
    • Oversee ISPE international continuing education efforts including oversight of and strategic direction for ISPE European and Asia Pacific Conferences.
    • Act as primary point of contact for partner organizations involved in continuing education programs. Develop and negotiate partner agreements to ensure terms are equitable and meet ISPE’s needs. Manage partner relationships and ensure all agreed-upon deliverables for partner events are met.
    • Act as primary point of contact with ISPE chapters and affiliates involved in continuing education events. Work to achieve greater involvement in education events by chapters and affiliates, as appropriate to each event.
    • Work closely with VP, Program Development and ISPE senior staff to develop and implement 12-18 month planning cycle for all educational conferences.
    • Monitor progress towards attendance and financial goals for all education conferences, providing weekly progress reports including financial forecasts to senior staff.
    • Develop and oversee management of event budgets.
    • Working closely with program committee leads and the CE and Marketing and Communications (MarCom) teams, oversee the development of all CE promotional, public relations and onsite materials for each conference.
    • Implement processes for conference program evaluation and standardize them across all educational offerings.
    • Oversee all aspects of on-site program management.
    • Work with senior staff to identify opportunities to create and market synergistic offerings to conference and training program attendees.
    • Work with team to create and implement committee and speaker support tools that meet quality expectations and reflect ISPE’s global leadership brand.
    • Collaborate in the development and maintenance of the ISPE product development pipeline.
    • Institute quality processes and systems that reflect best practices and deliver member value.
    • Adapt to changing processes and procedures while building and managing growth of education program.
    • Attend, research and analyze competitive educational programs and events to glean ideas for new topics, processes, technologies, systems, trends, etc.

    Event Operations:

    • Oversee staff and vendor partner(s) logistic operations for all Society meetings and events to include but not limited to: audio/visual, food and beverage, function space assignments, IT and office supplies, security, signage, family programs, guest/VIP amenities, floral, entertainment, photography/videography, translation services, transportation and floor plans.
    • Work closely with the Manager, Event Operations to ensure that all conference logistical needs are met.
    • Ensure all logistic related expenses are within or below established budget parameters.
    • Oversee all on-site logistics, monitoring rooms for proper set-up and serve as onsite logistics contact for hotels and/or event venues.
    • Oversee a smooth transition from pre, onsite and post registration execution with support of Member Services by taking the lead on all aspects of the registration process including review of registration form(s) and online registration in accordance with event planning timelines.
    • Assist Manager, Event Operations in development and management of event budgets.
    • Manage and oversee development and placement of all printed convention/meeting materials and onsite signage
    • Work with official travel agency to negotiate group-meeting contracts with airlines and rental car companies.
    • Oversee housing including VIP, staff, Board and all other reservations, concession allocation and monitoring pickup.
    • Oversee management of social and networking events for all conferences and Annual Meeting including site selection, room setup, menu selection, invitations and RSVPs
    • Oversee shipping and distribution of materials for conferences and training events
    • Ensure the event inventory levels are maintained, packed and ship in a reasonable time to arrive at venues at the best possible rates.
    • Collect, write and edit copy related to general information, registration procedures as it relates to hotel information, hotels and social events for all published information including brochures, web content, and on-site materials.
    • Meet with hotel reps and suppliers on-site to review full meeting details.
    • Review and approve hotel and event suppliers billing and event supplier bills with CE Manager and Event Operations Manager for approval by Department Head.
    • Stay current on trends, prices/cost and look for ways to be cost efficient.
    • Other duties as assigned by the Vice President of Program Development.

    Other Job Functions and Requirements:

    • Supervise and develop staff to support departmental activities.
    • Prepare and conduct performance reviews and provide active performance management to address success and/or deficiencies.
    • Identify staff training needs and make arrangements through internal and/or external resources to address needs.
    • Other duties and projects as requested or required.

    Preferred Job Requirements

    Education and work experience:

    • Bachelor’s degree required, preferable in meeting planning, adult education, marketing, communications, or association management or related field. Master’s degree is a plus. CMP Certification is a plus.
    • Minimum ten years’ experience planning and producing conferences and continuing professional education events.
    • Experience working with volunteer program committees.
    • Experience working with globally diverse volunteers, partner organizations, satellite offices and staff.
    • Experience working with a cross-functional team including education, marketing, sales and logistics.
    • Non-profit organization required.

    Skills and Knowledge:

    • Strong leadership and budget management experience; proven negotiation skills.
    • Strong analytical, conflict-resolution and problem-solving skills.
    • Demonstrated ability to build effective, ongoing relationships with volunteers, staff, partners and vendors.
    • Flexible, able to prioritize and handle multiple tasks simultaneously.
    • Able to work with internal and external teams to accomplish objectives.
    • Meticulous attention to detail.
    • Excellent oral and written communication skills.
    • Computer expertise with Microsoft Office, database, and meeting and speaker/abstract management software systems.
    • Demonstrate professional ethics and demeanor at all times.

    Physical Requirements:

    • Willingness and ability to travel to educational conferences, satellite offices and off-site meetings (10-15% travel anticipated).
    • Flexible schedule allowing for evening and weekend work as necessary.
    • Ability to drive and travel locally to meetings.
    • Normal office environment requiring use of typical business equipment (e.g. computer, telephone, scanner and copier).

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.

       
  • Head of Operations, China

    IMMEDIATE SUPERVISOR: Chief Operating Officer

    General Summary

    This consultant position serves as the ISPE ambassador and "public face" in China and builds upon a strong presence and respected reputation among professionals in the life science industry of China. This is accomplished via close cooperation with ISPE senior management, cross-functional colleagues, and ISPE's Asia Pacific Affiliates, as well as other relevant regional groups. Specific tasks and objectives are listed below.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Contribute to the implementation of ISPE's 2020-2022 Strategic Plan as it pertains to ISPE’s worldwide operations.
    • Align with ISPE's Global Headquarters staff to ensure promotion of ISPE's membership and product offerings throughout the China market.
    • Collaborate with the ISPE CEO and COO to design effective regulatory strategies and regulatory engagement in the region that are consistent with the ISPE overall regulatory plans. This may include working with members of the ISPE Board of Directors, ISPE Regulatory Steering Committee, Regulatory Quality Harmonization Committees, China and APAC regional focus group, and others in developing stronger relationships with major health entities, national competent authorities, and other stakeholders, as appropriate.
    • Network and represent ISPE to regional society leaders, local organizations, members, and other stakeholders in the pharmaceutical manufacturing and quality industry.
    • Liaise with external stakeholders as appropriate to advance ISPE’s interests in the region.
    • In close cooperation and collaboration with the ISPE Senior Director of Membership, assist in the recruitment and retention of ISPE Membership and encourage China based pharmaceutical and engineering companies, consultants, service providers and equipment manufacturers, to engage with and support ISPE through membership. This initiative will ideally drive new leads and the consultant will be expected to manage relationships with those leads to result in membership growth and additional engagement opportunities.
    • Network with China-based pharmaceutical companies, suppliers, and other stakeholders to gage strategic fit of ISPE's current offerings within guidance documents, training, events, advertising sales, and exhibit/sponsorship sales, and ascertain future needs. Liaise with the ISPE COO and VP of Marketing and Business Development to identify, coordinate and pursue opportunities for increased sales of all ISPE products and events.
    • Collaborate with the ISPE COO and Senior Director of Membership as a strategic liaison to the China volunteers, leaders and Asia Pacific Affiliates. Assist in the management of positive relationships with the regional Affiliates and encourage China members to support new and ongoing ISPE programs and promote participation in the Communities of Practice.
    • Collaborate with China Operations Manager, ISPE COO, and ISPE staff to develop annual China operations budget.
    • Collaborate with ISPE COO to oversee all Administrative functions of China operations, to include, but not limited to, office, personnel, legal, finance, technology, etc.
    • Collaborate with ISPE COO to develop and maintain policies and procedures that align with ISPE Headquarters, as well as local laws, regulations, and culture.
    • Participate in ISPE Operations Team Meetings, representing China operations as requested.
    • Collaborate with China Operations Manager to ensure adherence to the annual budget.
    • Collaborate with the ISPE COO and Senior Director of Training in the implementation of planned Training events as well as the development and promotion of ISPE training opportunities to local and regional Pharmaceutical industry companies.
    • Collaborate with the ISPE COO and VP of Program Development in shaping and delivering conferences, workshops, and other opportunities in Shanghai and other venues such as CCFDIE Conference participation, if authorized. Seek mutually agreeable solutions with ISPE VP of Program Development that follow and support ISPE policies and procedures while achieving maximum results. Liaise with members, volunteers, and associated support entities such as contracted Professional Conference Organizers (PCO) companies in their respective implementation of ISPE goals.
    • In collaboration with the COO, Senior Director of Training, and China Operations Manager, develop the annual China budget for Training events and any unplanned events (if they arise).
    • In collaboration with the COO, VP of Program Development and China Operations Manager, develop the annual China budget for events and any unplanned events (if they arise).
    • In collaboration with the China volunteers and leadership, discuss potential growth strategies that align with ISPE Strategic and operating plan and communicate to ISPE Senior Director of Membership and Senior Director of Marketing & Communications for further consideration.
    • In cooperation and collaboration with the ISPE Senior Director Guidance Documents, assist in identifying and coordinating topics for new ISPE Guidance Documents as well as current documents they may be ideal for translation.
    • In cooperation and collaboration with the ISPE Senior Director Guidance Documents and Knowledge Networks, the Director of Regulatory Operations, and the Asia Pacific Regulatory Advisor, assist in building a network of China regulatory contacts to leverage as speakers and content reviewers.
    • Determine available options (in compliance with China privacy laws) to increase ISPE's China database of prospective members. Work with the Senior Director of Membership and VP of Marketing and Business Development to develop a promotion plan targeting these prospects.
    • Adhere to ISPE’s strict code of conduct and core values.
    • Other Duties as assigned.

    Job Requirements  

    Education and work experience: 

    • Ten+ years Pharmaceutical Manufacturing Industry experience.
    • Minimum five years senior level management experience required.
    • Demonstrated hands-on management of a business unit and cross-functional teams.
    • Bachelor’s degree in Life Sciences, Engineering, or Business; advanced degree in a related field is a plus.
    • Previous experience working on or with ISPE Committees and/or Affiliates and Chapters desired.

    Skills and Knowledge: 

    • Knowledge of ISPE Mission, Vision and purpose.
    • Effective oral and written communication skills in English and Mandarin Chinese are required.
    • Demonstrates highest professional ethics and demeanor at all times.
    • Capacity to act diplomatically and provide solutions in cross-cultural environments.
    • Ability to work in a fast paced and dynamically changing environment.
    • Ability to perform as both a strategic thinker and tactical planner.
    • Adept at building relationships and exerting influence without direct authority.
    • Experience with non-profit organizations preferred.
    • Experience in creating and managing budgets, project plans, resource teams and vendor relationships.
    • Strong business acumen.
    • Computer experience with Windows, Word, Excel, PowerPoint.
    • Willingness and ability to travel.

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       
  • Membership Growth Manager

    IMMEDIATE SUPERVISOR: Sr. Director, Membership & Chapter Relations
    DEPARTMENT: Member Services

    General Summary

    You are highly motivated and take complete ownership to drive growth and improve membership retention. You thrive in working with cross-functional across multiple teams to generate results. You are creative and someone that has demonstrated experience in creating marketing campaigns and a love for great copy. You stay up-to-date with the latest trends and best practices in online marketing and digital experiences. You love technology and have an innate understanding of strong online user experience. You also have no problem rolling up your sleeves and diving into the data to make good business decisions.

    You will be responsible for driving membership growth and retention working closely with the sr. director of membership and the time. You will also need to be highly-focused, detail-oriented, and very conscientious of meeting budget restraints and timelines.

    Principal Duties and Responsibilities

    • Key stakeholder for Membership Value Stream
    • Execute membership strategy to drive aggressive membership goals for growth and retention
    • Partner with marketing and sr. director of membership & chapters, develop and implement campaigns and initiatives to increase and retain membership
    • Working with marketing, deploy successful marketing campaigns and own their implementation from ideation to execution
    • Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
    • Analyzing market trends and preparing forecasts
    • Serve as primary staff liaison to the International Membership Development Committee
    • Develop agenda
    • Track and report on membership numbers and trends, both current and historical; make recommendations for outreach and other activities based on trends
    • Evaluate recruitment and retention efforts for effectiveness
    • Development of onboarding programs
    • Development and ownership of retention programs/outreach
    • Identify and test new markets for membership growth
    • Oversee and approve marketing material, from digital to print assets
    • Own the development and creation of renewal outreach
    • With collaboration with marketing, measure and report on the performance of outreach and renewal campaigns.
    • Conduct appropriate surveys to determine satisfaction with membership and other programs/benefits
    • Identify “at-risk” members and determine appropriate initiatives to retain members
    • Represent membership at industry and ISPE trade shows/conferences
    • In collaboration with marketing, create member personas
    • Understand the journey for members through the join/renewal experience
    • Own the Join/Renewal experience for all members and make recommendations to improve
    • Collect, create, and edit materials for monthly ISPE Update email blast distribution.
    • Survey/talk with existing members to identify what they like about ISPE membership and target messaging to prospects and less engaged members based on results.
    • Manage all aspects of group membership including providing enhancements to the program.

    Job Requirements  

    Education and work experience:

    • Bachelor's degree in Marketing or related field
    • Five to seven years marketing or communications experience required
    • Three years’ experience in CRM or AMS database management required; 5 years preferred
    • Experience with iMIS AMS preferred
    • Association or Pharma experience preferred

    Skills and knowledge:

    • Demonstrable experience in marketing together with the potential and attitude required to learn
    • Proven experience in identifying target audiences and in creatively devising and leading across channels marketing campaigns that engage, educate and motivate
    • Solid knowledge of marketing tools
    • Strong written/oral communication and interpersonal skills
    • Up-to-date with the latest trends and best practices in online marketing and measurement
    • Astute problem-solving skills, and proven organizational and administrative skills
    • Strong verbal and written communication and listening skills.
    • Must be able to work 8:30am to 5:30pm or 9:00am to 6:00pm, Monday thru Friday.
    • Must be able to work some overtime if necessary. Must have some flexibility with scheduling and may be required to travel with event staff.

    The above declarations are not intended to be an "all inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.

       
  • Membership Operations Manager

    IMMEDIATE SUPERVISOR: Sr. Director, Membership & Chapter Relations
    DEPARTMENT: Member Services

    General Summary

    You are a change agent and can motivate and grow teams to be a highly functioning member-centric team. You are someone that has demonstrated passion for excellent customer experience and has an innate sense of urgency. You love technology and you are comfortable with working with CRM systems to improve processes and the user experience. You also have no problem rolling up your sleeves and diving right in to help your team during high volume times.

    You will be responsible for leading the member services team and building a culture of accountability and excellent timely service. This role will also work closely with the SR. Director of membership and chapters to launch membership engagement and retention efforts. You will also be the key business owner of the AMS solution iMIS and work closely with internal cross-functional team to ensure the overall membership experience is of the highest quality and value.

    Principal Duties and Responsibilities 

    Member Services

    • Manages the day-to-day operations of the Member Services team ensuring that resources and workflow are adjusted to meet organizational priorities, including cross-training so that excellent service can be maintained during periods of staff absences.
    • Maintain and develop processes and procedures
    • Creates and maintains training for all areas under membership operations
    • Meets all financial, operational and performance benchmarks as established in the annual Business Plan, Budget and individual performance plan
    • Supervises and trains staff to ensure efficient, accurate and exceptional service
    • Is proficient using the association's database, correcting errors, as well as generating lists and operations and benchmarking reports.
    • Establish team KPIs and metrics
    • Executes annual membership price and tier changes to ensure a smooth change/process
    • Develops and improves all transactional communication outreach
    • Create scripts and talking points to increase member value
    • Provides backup to member services team during high-traffic times that may include answering member questions and requests, processing dues, publications, conference, training and other payments, data entry and maintaining up-to-date membership information
    • Other duties as assigned

    iMIS Business Owner

    • Key stakeholder and owner for case management
    • Key champion and manages the association’s management system (AMS) iMIS
    • Owns all iMIS member processes working with IT and third-party vendors to enhance processes
    • Work closely with the IT department to manage the technical aspects of the AMS software for UAT, maintenance, upgrades, problem-solving, etc. and ensure security and back-up are functional
    • Suggests and implements initiatives to improve operations of the database to ensure faster and more efficient processing by the Member Services team

    Job Requirements  

    Education and work experience:

    • Bachelor's degree or 2 years of college and 4 years of customer service experience
    • Three years supervisory experience required; 5 years preferred
    • Three years’ experience in CRM or AMS database management required; 5 years preferred
    • Experience with iMIS AMS preferred
    • Association experience preferred
    • Experience in the pharmaceutical industry preferred

    Skills and knowledge:

    • Strong written/oral communication and interpersonal skills
    • Astute problem-solving skills, and proven organizational and administrative skills
    • High degree of service excellence values and knowledge of how to create, measure, and deliver exceptional customer service
    • Positive supervisory demeanor that balances team orientation and mentorship with a commitment to a high degree of accuracy and excellence. Ability to lead and motivate customer service reps.
    • Ability to work independently with a high level of poise, diplomacy and confidentiality in all circumstances.
    • Able to handle and resolve difficult customer service situations and remain professional and friendly.
    • Strong verbal and written communication and listening skills.
    • Must be able to work 8:30am to 5:30pm or 9:00am to 6:00pm, Monday thru Friday.
    • Must be able to work some overtime if necessary. Must have some flexibility with scheduling and may be required to travel with event staff.

    The above declarations are not intended to be an "all inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities.

       
  • Operations Coordinator

    IMMEDIATE SUPERVISOR: Chief Operating Officer
    DEPARTMENT: Administration
     

    General Summary

    Under general direction, the Operations Coordinator is responsible for assisting with the management of ISPE operations in the Tampa region, providing support to the Chief Operating Officer, organizational benefits administration, and special projects.

    Principal Duties and Responsibilities 

    Essential Functions:

    • Perform various administrative tasks such as recording and analyzing data for summation, preparing report and presentations, managing COO schedule and expense reports, etc.
    • Serve as organizations primary Intellectual Property (IP) liaison on legal matters related to Trademark and Copyrights.
    • Paralegal level review of vendor contracts prior to submission to COO for approval and/or execution.
    • Establish and maintain standard ISPE contract portal as well as templates portal for the storage and recording of all ISPE contracts
    • Establish and maintain an enterprise-wide Organizational Policies portal to store all organizational current and historical policies and procedures
    • Ability to learn new software and database processes in order to assist other groups as needed
    • Assist COO and Controller with annual Planning and Budgeting process
    • Prepare for meetings by organizing and scheduling dates, times, attendees, location, communications platform as well as distributing meeting materials, arranging for conference rooms and logistics for face-to-face meetings, and writing and distributing meeting minutes post meeting
    • Manage office supplies process for the Tampa region
    • Lead teams as assigned
    • Other duties as assigned.

    Benefits Administration Functions:

    • Evaluate and revise internal processes to reduce costs and increase efficiency.
    • Document and maintain administrative procedures for assigned benefits processes.
    • Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting and fees.
    • Coordinate benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, QDROs, QMCSOs, distributions, loans, hardships and compliance testing.
    • Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
    • Lead/Assist staff teams

    Job Requirements  

    Education and work experience: 

    • Bachelors’ degree or four or more years’ experience in a professional administrative position
    • Familiarity with basic benefits administration
    • Familiarity with basic legal and accounting principals

    Skills and Knowledge: 

    • Professional, positive, service-oriented approach and demeanor; attentiveness to colleagues, clients, and candidates; a strong team player
    • Trustworthy, accountable and collaborative with resolute professional ethics
    • Accurate and conscientious in all tasks; neat, organized, and detail oriented
    • Ability to manage multiple tasks under tight deadlines
    • Familiarity of association management databases a plus
    • Must be able to work as needed to support the COO’s schedule and workflow
    • Fluent Mandarin speaker a plus

    The above declarations are not intended to be an “all inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and are a reasonable representation of its activities. 

       

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