Cancellations must be made in writing. If cancellations are received within three business days from your purchase date and you have not started the course, you will receive a full refund, minus $100 handling fee. After that time, no refunds will be granted. If you are unable to attend, we will accept a substitution. Substitutions must be made at least 24 hours after the cancellation notice. In addition, ISPE nonmembers substituting for ISPE members must pay the difference in fees prior to the start of the course. This policy only applies to online courses that are independent of related courses. Certain other restrictions apply. Please contact ISPE at firstname.lastname@example.org
for specific details.