All ISPE courses are offered in English.
Make sure your computer or device has met the system requirements, which includes speakers/headset and high-speed Internet.
Yes, ISPE offers a demo course that you can take at no cost. View a demo course.
If you are having technical issues, first view eLearning Technical FAQ. If you still require assistance, contact our Member Services department during regular business hours [Monday through Friday, 08.00 to 17.00 EST] at +1-813-960-2105 or by emailing ask@ispe.org.
You may start as soon as you complete the purchase. The confirmation page you see when you complete the purchase includes a link, at the bottom of the page that will take you to your Dashboard.
Every course that you register for will be kept in your ISPE Dashboard. To login to your dashboard, go to http://www.ispe.org/elearning and click "login to Dashboard".
All of our courses are self-paced and can be completed as your schedule permits. Each course varies in the length and volume of content. Depending on your knowledge level, shorter courses will take approximately one or two hours to complete, and some longer courses will take 1 or 2 days to complete.
Each course length will vary, and that will determine how long you have access to the course. Upon registering, you will see the course start date and end date in your Dashboard. Time extensions will be given under special circumstances.
All ISPE courses are designed to be informative and interactive and are presented in a logical, sequential order. Many online training courses have pre-assessments that you can take before you begin the course. This will serve as a measurement for your level of understanding before and after you complete the course. The courses are structured in learning objectives or lessons, and some of the larger courses have modules. You will also see knowledge check questions throughout each course that will test your understanding of each learning goal and provide you with a final course score. This score will determine your eligibility to receive ISPE CEUs. Each course will contain various resources such as learning guides, handouts and resource links to support your learning. Upon completion of the course you will be asked to complete a course survey. Completion with honest feedback will help us continue to grow and develop new eLearning initiatives.
ISPE CEUs will be provided to each paid attendee who has met the overall course score of 80%. If you are not able to access and print your certificate containing your CEUs after completion of the course, please email training@ispe.org and provide your name, the course name, the date you attended, and the email address you used to register.
As soon as you complete your course, you will see your course listed in your learning history section on your Dashboard. In this section, you will see the status of your course as “completed” and a “printer” icon. If you have met the minimum requirement of 80%, you will be able to print your certification by clicking this icon.
Yes, for courses with designated modules you will be given a retake opportunity if you do not meet the minimum requirement of 80% per module.
Cancellations must be made in writing. If cancellations are received within three business days from your purchase date and you have not started the course, you will receive a full refund, minus $100 handling fee. After that time, no refunds will be granted. If you are unable to attend, we will accept a substitution. Substitutions must be made at least 24 hours after the cancellation notice. In addition, ISPE nonmembers substituting for ISPE members must pay the difference in fees prior to the start of the course. This policy only applies to online courses that are independent of related courses. Certain other restrictions apply. Please contact ISPE at ask@ispe.org for specific details.
View eLearning instructions.
All ISPE webinars are offered in English.
Make sure your computer or device has met the System Requirements (Adobe PDF 196 KB), which include speakers/headset and high-speed Internet.
You can contact Member Services during regular business hours by emailing ask@ispe.org.
Every course that you register for will be kept in your ISPE Dashboard. To login to your dashboard, go to http://www.ispe.org/elearning and click "login to Dashboard".
You will have access to your webinar for 5 calendar days from your date of purchase.
No, all webinar and course files are property of ISPE and are protected by governing laws.
After completing the purchase of your webinar, you will see a confirmation page. At the bottom, you will see a link to your Dashboard, where you will access the course. You also can find your Dashboard here.
ISPE CEUs will be provided upon request. After completion of the webinar, please email training@ispe.org and provide your name, the course name, the date you attended, and the email address you used to register.
Cancellations must be made in writing. If cancellations are received within three business days from your purchase date and you have not started the webinar, you will receive a full refund, minus a $10 handling fee. After that time, no refunds will be granted. If you are unable to attend, we will accept a substitution. Substitutions must be made at least 24 hours after the cancellation notice. In addition, ISPE Nonmembers substituting for ISPE Members must pay the difference in fees prior to the start of the course. This policy only applies to webinars that are independent of related webinars. Certain other restrictions apply. Please contact ISPE at ask@ispe.org for further details.
As soon as you are able to restart your computer, log back into http://www.ispe.org/elearning and go to your Dashboard. You will see your course/webinar showing as "in progress." When clicking back into the course/webinar, you will be directed to the spot where you had left.
Test your computer for Flash and Java. If you do not have the latest versions, the links below will tell you how to download them. Ensure Javascript is Enabled. Java is a scripting language that works with your browser to create interactive elements in web pages. It is important to make sure it is enabled in your web browser. Make sure that your pop-up blockers are disabled (they are often the source for users’s difficulty in playing course content). Learn to disable your pop-up blocker.
The speed the course runs at depends on the speed of your connection. There are also several support files that have to be downloaded before the course can run. There may also be a delay if the system requirements (link) are not met. Ensure you are using a device that is equipped with a high-speed Internet connection and Internet Explorer V8.0 or higher web browser.
Try clearing your browser's cache and cookies (see below), then try again. If this doesn't work, then the Add-on may not have installed properly, and it could be an access rights issue. In this case, please contact our IT helpdesk at ask@ispe.org.
Steps:
Steps:
Try using a different web browser. If possible, try using a different computer. If you are having difficulty playing a course while on a corporate/work network, you may wish to try playing the course from home.