Director, Services & Consumables Design-In at Agilent Technologies in Waldbronn, Germany. His focus is user experience and service design thinking for the smart connected lab. He holds a master degree in Electrical Engineering / Biomedical Devices, and gained 30 years of experience in software development, technical support, product management, services R&D management and requirements analysis for analytical laboratory systems. He published various articles on system validation, data integrity/electronic records compliance (21 CFR Part 11). Wolfgang joined the ISPE PAT SIG in 2004. Since 2016, he is a core team member of the Plug and Produce workgroup and ISPE Pharma 4.0 SIG.