Stephen Ferrell is a Certified Information Systems Auditor with over 15 years of progressive IT experience, with emphasis on Computer System & Software Compliance, QA Auditing, and Quality Strategies. He is currently responsible for Health & Life Science Product Strategy at ByteGrid.
Use of software as a service (SaaS) applications within the life sciences industry is growing. This article reviews the issues and challenges faced by SaaS providers and identifies the qualities of successful providers for this highly regulated industry.