After a number of years in training, supporting and selling Waters Software, Heather's current role is as a specialist in compliance to e-record regulations, acting as a resource to the global informatics community at Waters and the users of all Waters informatics products.
This involves helping design the compliance into our informatics products and services, attending and presenting at specialist conferences, keeping up to date on the latest interpretations and amendments to the regulations and disseminating this information to the Waters field and corporate organizations.
As well as for internal education, Heather is also often called on to present on the latest Data Integrity observations to users of UNIFI, NuGenesis and Empower. Along with Waters Professional Services experts, Heather offers advice to users how to design Standard Operating Procedures and configure the applications to take advantage of the technical controls built into the applications.
Heather also manages the global Empower and NuGenesis Product Management teams. This team has significant responsibility for supporting Waters’ global customer base and managing the backlog of feature enhancements and defect fixes requested by their customers for inclusion in future releases.
Heather is also active in the ISPE GAMP Community of Practice and the ISPE New England Chapter where she is called on as an expert in Data Integrity, specifically around the chromatographic analysis process.