Thomas Friedli, PhD

University of St.Gallen
Professor and Director
Prof. Dr. Thomas Friedli is a director at the Institute of Technology Management. He leads a division of 14 PhD students and two post-docs. His research areas include strategic management of production companies, management of industrial services, and operational excellence. He is editor, author and co-author of numerous books and articles.

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Conceptualizing a Streamlined Performance Assessment – The St.Gallen APQ Benchmarking Tool
iSpeak Blog
Conceptualizing a Streamlined Performance Assessment – The St.Gallen APQ Benchmarking Tool

The ISPE APQ Assess, Aspire, Act and Advance Framework will be complemented with an OPEX Benchmarking and ICH Q10 maturity assessment tool specifically developed for use with the APQ program by the University of St.Gallen, Switzerland. Used in conjunction with the APQ self-assessment tools for quality management maturity, the pre- and post- benchmarking activities offer objective evidence of...