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We recently reorganized our Web site and some pages have been moved. Please contact us if you have any difficulty finding what you need, or to report broken links.

Use the ISPE Web Site Feedback Form

or contact us by telephone:
ISPE Headquarters 
+1-813-960-2105

ISPE European office 
+32-2-743-4422

ISPE Singapore office  
+65-6496-5502

ISPE China office 
+86-21-5116-0265.

Three ways to get help:

  1. Use the Web Support form if you can't find the information you need, or if you encounter a problem with this Web site.
  2. Try our Frequently Asked Questions below.


Frequently Asked Questions

General Questions

How do I log in?

  • ISPE Members: Please log in with your ISPE Membership ID and your unique password. If you do not know your password, you will need to reset it. Click on the “Forgot my login or password” link. On the Login Help screen, enter your email address and click the Reset My Password link. If you are experiencing difficulties, please contact ISPE at +1-813-960-2105 or Ask ISPE.
  • Nonmembers: If you have ever made a purchase or attended an event with ISPE in the past, you already have an ISPE ID and password. If you do not know your password, you will need to reset it. Click on the “Forgot my login or password” link. On the Login Help screen, enter your email address and click the Reset My Password link. If you are experiencing difficulties, please contact ISPE at Ask ISPE.
  • How do I change my Password?After you have logged in, click "Access My Profile". At your profile screen, click "My Profile (Page 2)". Click on the "Change Password" link at the top of the page and enter a new password.

How do I get my Web site login and password?

On the Main page login screen, click “Login Help” and enter your e-mail address on file with ISPE and it will be e-mailed to you. If you need further assistance, please contact ISPE.

How do I update my contact information?

Go to www.ISPE.org and select “My Account” or contact ISPE.


Order Questions

What forms of payment do you accept?
We accept American Express, MasterCard, VISA, check, and wire transfer.

Can I get a tracer on something I have ordered?
Yes. Once your order shipped, you will receive an email confirmation with your tracking number. If further assistance is needed, please contact ISPE at +1-813-960-2105.

Can I return something I ordered?
Please see the ISPE return policy.

Can I get a receipt for my Member dues, educational event registration, or order? Yes. Please contact us at one of our following offices:

Can I pay for my dues/event/order over the phone?
Yes. Please contact us at one of our following offices:

  • ISPE Headquarters: +1-813-960-2105
  • European office: +32-2-743-4422
  • Singapore office: +65-6496-5502
  • China office: +86-21-5116-0265

Can I pay by purchase order?
No, we do not accept purchase orders.


Member Questions

How can I find out my Membership number?
Your Membership number is located on your Membership card. Print a membership card at www.ISPE.org/myaccount in the “Get the most out of your membership” section.

How can I find out if my Membership has been paid?
Go to My Account and click on My Profile. You can locate your account status by clicking the My Dues button. You will need to log in to access the information.

What discounts do I receive as an ISPE Member?

Members receive discounts on:

  • ISPE Conferences, Training Courses, and Webinars
  • Guidance Documents
  • Fees for ISPE’s CPIP™ Program
  • INTERPHEX Conference and Exhibition
  • Advertising space rates in ISPE Publications
  • Informa Healthcare publications (20% off)


Community and Networking Questions

How do I meet ISPE Members in my area?

Your ISPE Affiliate or Chapter will help you connect with ISPE Members in your local area. You may change your affiliation anytime either by logging into your account on the ISPE Web site or contacting an ISPE office.

How do I meet other professionals in my area of expertise?

Through ISPE’s Communities of Practice (COPs). You may join an unlimited number of COPs on the ISPE Web site. As a COP member, you will have full access to the e-Discussions, files and resources, news, and other tools.

Where can I find another Member’s contact information?

You have access to the Membership Directory on the ISPE Web site, which is searchable by name, title, company, or location.


Industry and Profession Questions

Where can I find answers to my technical questions?

ISPE has a wealth of technical information available from a variety of sources: guidance documents , publications, and through our Communities of Practice.

Does ISPE provide updates on regulatory changes?

In the “Resource Center” section of the ISPE Web site, you will find the most current regulatory information available from the Society. In addition, ISPE has regulatory advisors on staff who work with regulatory agencies worldwide.

Our company is preparing for a regulatory agency inspection. What resources does ISPE have to help us prepare?

ISPE’s guidance documents are an excellent resource and are widely recognized in the industry as the gold standard. GAMP®, the Baseline® Pharmaceutical Engineering Guide Series, ISPE Good Practice Guides, and GMP Products are available for purchase on the ISPE Web site.

Where can I find definitions of industry terms?

ISPE’s on-line Glossary of Applied Terminology for the Pharmaceutical Industry, is available in English, German, and French.

Now that I’m a Member, to what publications do I have access?

All Industry Members receive both print and electronic versions of Pharmaceutical Engineering magazine.
Members in other membership categories should refer to the ISPE Join or Renew page for your specific Pharmaceutical Engineering magazine subscription benefit information.

Where can I find past Pharmaceutical Engineering articles?

The on-line article archive includes all Pharmaceutical Engineering articles from 1994 to present.

What is the curriculum for the ISPE’s Certified Pharmaceutical Industry Professional™ (CPIP™) Program?

No curriculum or course of study is required. The CPIP is a competency-based credential assessed by a documented formal education degree, demonstrated industry experience, and an examination.

I’m looking for a new job. Does ISPE have any resources?

ISPE’s Career Solutions is available on-line at www.ISPE.org/careersolutions. Members may view jobs, post their resume, create customized job alerts and access a library of articles, networking events and additional resources.


Education and Training Questions

Where can I find a listing of educational events?

ISPE’s Global Calendar is a comprehensive list of ISPE events by date and our Education Library lists Seminars, Training Courses, and Webinars by topic.

I am unable to attend ISPE’s international Conferences. What other educational resources are available?

Educational programming is offered by your local Affiliate or Chapter. In addition, ISPE has a series of live and recorded Webinars.


Volunteer Questions

How can I get more involved in ISPE?

We frequently seek volunteers to serve on ISPE committees, review or write articles, and speak at events. To view current volunteer opportunities, visit www.ISPE.org/getinvolved. ISPE Affiliates and Chapters also have opportunities available; for information, please contact the local President, Vice President, or Affiliate/Chapter Manager.


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My ISPE

  • Click to go to My Communities of Practice
  • Click to go to My Affiliate or Chapter
  • Click to go to My Profile