Privacy Policy

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The International Society for Pharmaceutical Engineering, Inc. (ISPE) thanks you for visiting our Web site. ISPE respects the privacy of its Members, customers, and other users of its Web site and is committed to ensuring online privacy. This policy guides how ISPE collects, stores, and uses information which is collected by ISPE or provided to ISPE, whether through the Website or by other methods, such as applications, registrations, or orders for services or products. This policy covers ISPE’s Website, www.ispe.org. Specific privacy provisions apply to the ISPE Professional Certification Commission (ISPE-PCC), which are found at www.ispe-pcc.org/privacy.cfm

Because ISPE wants to demonstrate its commitment to our users’ privacy, this document discloses our information practices including:

  • What personally identifiable information ISPE collects.
  • How ISPE uses the information.
  • With whom ISPE may share user information.
  • What choices are available to users regarding collection, use, and distribution of the information.
  • What types of security procedures are in place to protect the loss, misuse, or alteration of information under ISPE control.
  • How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, please contact Member and Industry Services by email: ask@ispe.org, tel: +1-813-960-2105 or write to: 600 N. Westshore Blvd., Suite 900, Tampa, FL 33609 USA.

Information Collection and Use Information Collection
Data is collected by ISPE to help ISPE better serve its Members and the Life Sciences Industry. ISPE collects voluntarily submitted information, including a person’s name, telephone number, address, business phone and facsimile numbers, and email address. This contact information is used by ISPE to keep Members and nonmembers informed about ISPE events, activities, opportunities, and news. This information also might be used by ISPE to contact Members about their membership status or account status.

To gain access to Members-only resources and other features on the ISPE Web site, Members are asked to register and provide some information. This data is submitted voluntarily.

For general users, no personal information is collected when visiting the ISPE site unless voluntarily submitted. Anonymous information, such as general statistics, (e.g., the most visited page and number of hits per page) is collected and used for internal purposes by ISPE.

ISPE is the sole owner of the information collected on www.ispe.org and by other methods such as membership applications, registration forms, and order forms.

Registration
In order to use the Members-Only section of the Web site, ISPE Members must first log into the ISPE Web site. In order to make a purchase or register for an event, all users must either create a user profile or log into the Web site to access their account. When creating a user profile, a user is required to give contact information (such as name and email address). We use this information to contact the user about ISPE services and products. It is optional for the user to provide demographic information (such as job function and business category), but it is encouraged so we can provide a more personalized experience.

Orders
We request information from the user on our membership application, order, and registration forms. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user. ISPE has implemented numerous security features to prevent the unauthorized release of or access to personal information. In particular, when a visitor provides information through the Site, ISPE offers the visitor the ability to use a secure server. The secure server encrypts all information a visitor inputs before it is sent to ISPE, and is also used to store personal information securely.

Discussion Forums
Users should be aware that any messages posted to the Discussion Forums could be indexed and displayed by search engines. All information is supplied voluntarily by the user.

eCommunities
Users of the eCommunities feature on the ISPE Web site will need to log in to use the invitation-only eCommunities. Once logged in, some actions will automatically display the users name, such as when uploading documents. Posting a message to the eCommunities forum will display the user’s name and email address unless he or she has checked the “Post Anonymously” box.

Information Use

Cookies
ISPE uses cookies, which are in no way linked to any personally identifiable information while on our site. We use session ID cookies to give you a more personalized browsing experience and help you navigate the Site more efficiently. These cookies are temporary and are deleted when you close your browser. We also use web analytics software, which employs “persistent” cookies, to collect information from your web browser regarding your use of the Site.

You can set your browser so that you are notified whenever a "cookie" is being sent, giving you the opportunity to decide whether or not to accept it. If you choose to reject cookies, you might limit the functionality of certain areas of our site, as for example, the ability to make edits to your profile.

These cookies cannot be used to obtain other data from your hard drive, to learn your email address, or to acquire sensitive information about your person or organization.

Third Party Disclosure
ISPE is, in part, a networking organization that affords its Members the opportunity to meet one another; build relationships; attend networking and information sharing opportunities; interact with potential clients and partners; exchange technical, marketing, and other information; and socialize with industry and technology professionals. Members join ISPE, in part, to facilitate this exchange of information about the vast array of companies, products, services, expertise, and interests represented within the Life Sciences Industry.

Member contact information is made available to other ISPE Members and to the public in a variety of ways, including the ISPE Membership Directory, delegate rosters, and newsletters (including those from ISPE Affiliates and Chapters). For example, ISPE publications often mention Members in a variety of contexts (e.g., new Members, news, accomplishments, or participation in ISPE activities).

Upon request, limited data, such as names, job titles, companies, business addresses, email addresses, and Affiliate/Chapter membership is sometimes provided to third parties that offer products and services. This distribution of information is at ISPE’s discretion. ISPE will comply with Member requests not to make this limited data available to third parties and/or the general public. Members may contact ISPE Member Services at ASK@ispe.org or tel: +1-813-960-2105 to request that their information not be distributed or listed.

ISPE reserves the right to disclose personally identifiable information about you to third parties as follows:

  • With your consent.
  • To ISPE's agents and advisors (such as our accountants or attorneys). We only disclose the personal information necessary for them to provide their services to you or to us, and only under strict confidentiality restrictions.
  • To comply with the law as described in detail below (See “Sharing” Legal Disclaimer)

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. ISPE does not link IP addresses, etc. to personally identifiable information.

Communications from the Site

Special Offers and Updates
We send all new registered users a welcoming email to verify password and username. Established users and ISPE Members will occasionally receive information on products, services, and special offers. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice / Opt-out section.

Member Services
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with the law (including court and government orders, and civil subpoenas). ISPE also reserves the right to disclose personal information to protect the rights, property, or safety of ISPE, our users, or others or if you partake (or we reasonably suspect that you are partaking) in any illegal or potentially illegal activity. We may disclose personal information even without a subpoena, warrant, or other court order, to the extent we feel is necessary to inform and cooperate with law enforcement agencies or other appropriate authorities.

Aggregate Information (non-personally identifiable)
We share aggregated demographic information with our partners and advertisers such as number of visitor demographics, clicks, and the like. This is not linked to any personally identifiable information.

Third Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

Financial Information
Credit card information submitted by users of the web site is not used by ISPE except to provide users with the services and products that have been specifically ordered. ISPE does not disclose this information except to process these transactions.

Outside Product Providers
We partner with other third parties to provide specific products and services (for example, Marcel Dekker for industry publications and EduNeering, Inc. for E-Learning courses). When the user orders these particular products or services, we share names and contact information that is necessary for the third party to provide them. These third parties are not allowed to use personally identifiable information except for the purpose of providing these products or services.

Choice/Opt-out
Users who no longer wish to receive our promotional communications may opt-out of receiving the promotional communications from ISPE by replying with remove or unsubscribe in the subject line in the email or email us at ASK@ispe.org. People also may opt-out of receiving other communications (such as mail or faxes) from ISPE by contacting us at tel: 1-813-960-2105 or email: ASK@ispe.org.

Links

ISPE may provide links, in its sole discretion, to other sites on the World Wide Web for Your convenience in locating related information and services. These sites have not necessarily been reviewed by ISPE and are maintained by third parties over which ISPE exercises no control. Additionally, ISPE has no control over third party privacy practices, and this Privacy Policy applies only to information you supply (or that we collect) in connection with use of this Site. You should review third party privacy policies in connection with visiting any linked web sites.

ISPE MAKES NO WARRANTY OF ANY KIND IN CONNECTION WITH ANY THIRD-PARTY SITE OR ANY INFORMATION, PRODUCTS, SERVICES, OR MATERIALS AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITE.

ISPE does not endorse, and shall not be liable in connection with, the content, the accuracy of the information, and/or quality of products or services provided by or advertised on these third-party web sites. Use of third-party sites is at Your own risk.

Disclaimer of Warranty and Limitation of Liability
Use of this Site is entirely at your own risk and is subject to all applicable state, national and international laws and regulations. ALL MATERIALS ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

NEITHER ISPE NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AFFILIATES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, OR PUNITIVE DAMAGES ( EVEN AFTER HAVING BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) , WHETHER UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO, OR USE OF, THE SITE; (B) ANY PRODUCTS, SERVICES, INFORMATION, ACTIVITIES, AND/OR MATERIALS AVAILABLE ON OR THROUGH THE SITE; (C) ANY BREACHES OF SECURITY INVOLVING THE SITE OR YOUR ACCOUNT, OR ANY LACK OF AVAILABILITY OR OPERATIONAL PROBLEM OF, THE SITE; OR (D) ANY VIRUSES OR OTHER CODE THAT MAY AFFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS A RESULT OF YOUR USE OF THE SITE. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

ISPE, its officers, directors, directors, employees, members, affiliates and agents also disclaim all liability for claims and/or damages from any negligent misrepresentations made by you or other Web Site users.

Security

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – SSL, 40-bit. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

Users credit card information is stored on computers that are not connected to the Internet. We restrict access to users’ personally identifiable information to employees who need to know that information in order to provide products or services to users. Our employees use a password-protected database to access user information. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.

ISPE Members have access to a searchable online Membership Directory in the password-protected Members-Only section of the ISPE Web site. ISPE Members may ‘opt-out’ of having their name posted in the ISPE Membership Directory.

Designated leaders in each ISPE Affiliate and Chapter have access to a password-protected area on the ISPE Web site to download the names and contact information for ISPE Members and nonmembers in their local area.

If users have any questions about the security at our Web site, users can send an email to ASK@ispe.org or tel: +1-813-960-2105.

Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email, or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by logging into the user profile page, or by contacting ISPE at email: ASK@ispe.org or tel: +1-813-960-2105. Notification of Changes

If ISPE makes any substantive changes to our privacy practices, ISPE will post the policy changes on our Website.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at:

Tel: +1-813-960-2105
Fax: +1-813-264-2816
Email: ASK@ispe.org
Mail: 600 N. Westshore Blvd, Suite 900, Tampa, FL 33609 USA

Last Update: 20 February 2014

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